HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)
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Venkatesh Korla

69% approve of CEO

51% positive business outlook

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
3.0
Jun 8, 2017

Basic Contact Center Job

Recommend
CEO approval
Business Outlook

Pros

I worked for this company for almost 20 years. If you're looking for an easy way to make (some) money and have patience then this is a great spot to work. They offer remote work from home positions if you live in certain areas, however most training needs to take place in center. The people are friendly, the building at the OP location is updated, and most managers do try to work with you on any issues that arise. It's a basic contact center position and depending on the client you are lined up with will decide your happiness. They like to promote from within so if you are dedicated, goal driven, make it to work every day, and have a decent head on your shoulders then you have pretty good chances at promotion. While every one enjoys getting their butt kissed by employees it doesn't bode well if you are looking to be promoted, it's an annoying trait in someone looking to move up. You really need to know your audience - whether it be the customers on the phone, middle or upper management.

Cons

Base pay hasn't changed in 17 years. What used to be a primo place to get hired because pay was $4-5 above state min wage, is now just min wage for most accounts. To stay on top this company needed to continue raising pay to keep their high standards of service. While the managers will try to do everything they can to help out front line employees, they can't always do anything they still have to work with upper management to try to make special accommodations and it doesn't always work out. This was never an issue with employees who understood company policies more, until more recent years and is most likely due to the newest group entering the workforce being less willing to work within the guides. And may have some to do with the pay being too low for them to really care to follow the rules.

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HGS Response
8y
Hi, thank you for sharing your review. We appreciate your valuable feedback. At HGS we believe in providing industry standard remuneration.However, we understand your concern and would like to discuss them further. Please send me an email at Talk2us@teamhgs.com.
1.0
Apr 29, 2017

CSR

Recommend
CEO approval
Business Outlook

Pros

Training was great, The people you worked with become family.

Cons

The pay sucks worked there for 16 years was only paid 12,. last time I got a raise was 2003. only stay for the employees

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HGS Response
8y
Hi, thank you for sharing your experience at HGS. We're happy to hear that you had supportive and understanding people around you while working with HGS. However, we're concerned by your feedback regarding wages. We'd like to know more. Please get in touch with us at talk2us@teamhgs.com.
1.0
Feb 22, 2017
Recommend
CEO approval
Business Outlook

Pros

They are just damaging the future of young ones if anybody join there comany they not provide documents after resignation they always told it we can apply for this after 60 days

Cons

THAY ARE NOT GIVING F&F

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HGS Response
8y
Hi, thanks for your review. We are sorry to hear that you had such an unpleasant work experience at HGS. We would like to discuss more on your concern to make things better.. Please drop us a mail at Talk2us@teamhgs.com.
Viewing 19 - 21 of 5,007 Reviews

Glassdoor has 5,268 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.