HealthPlanOne reviews about "supervise"

everything was good except the callers tended to be very clueless about their health insurance, how health insurance worked so they were tough to help at times. The biggest con was the software/programs beacuase we had a bunch of different programs we had to navigate in calls which was very innefficient, also the programs werent very user friendly.

Some supervisors are terrible. They like to micromanage.

Attendance policy is a little ridiculous and they are always changing your assignments based on the needs of the carriers. I have had 8 different supervisors since joining less than a year ago. They have the supervisors running training classes for new agents, all while trying to support their own teams. Commission is way lower than the average.

Systems crash a lot, or just dont work. Supervisors are new every year with few returning. Training and nesting not helpful in real life situations.

If I could give this place a zero I would. This is the worst place I have ever worked at. They overwork all their employees and will take away breaks and lunches when it is too busy because they don't hire enough people to handle the call load. They don't care about anyone but the people who make them money. The supervisors are so unprofessional. The favoritism is unbelievable. The pay is not worth the stress. Don't work here ever.

Some supervisors ae to power hungry.

Leadership not on the same page. Trickles down to Supervisors not on the same page and delivering the same agent training. Results in agents training each other on the job