Is InComm a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InComm have rated their employer with 3.6 out of 5 stars in 55 Glassdoor reviews. This is a lower than average score with the overall rating of InComm employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at InComm now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InComm .

Does InComm pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InComm with 2.6 out of 5 stars based on 55 anonymously submitted employee reviews. This is 26.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InComm.

How happy are Customer Service (CSR) professionals working at InComm?

72% of Customer Service (CSR) employees at InComm would recommend their employer to a friend. This rating has increased by 55% in the past 12 months. Customer Service (CSR) professionals have also rated InComm with a 3.8 rating for work-life-balance, 2.7 rating for diversity and inclusion, 3.2 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at InComm?

Account Manager (34) , Software Engineer (24) , Customer Service Representative (20) , Senior Software Engineer (17) , Director (12) , Intern (12) , Manager (11) , Project Manager (10) , Analyst (8) , National Account Manager (8) , Fraud Analyst (7) , Product Manager (7) , Merchant Services Representative (6) , Inbound Customer Service Representative (5) , Intern - Hourly (5)

What are the pros of working at InComm according to real employee reviews?

"The people are great and the stress level is low most of the time." ((in 67 reviews)); "good first job or so, benefits are good enough" ((in 46 reviews)); "work life balance is good" ((in 27 reviews)); "Salary is good." ((in 19 reviews)); "Work from home is allowed" ((in 15 reviews))

What are the cons of working at InComm according to real employee reviews?

"Poor management Manager untrustworthy Unfair" ((in 53 reviews)); "Upper management is AWFUL." ((in 29 reviews)); "Make you feel worthless and bad .manager" ((in 21 reviews)); "There is no leadership in this boys club company hence leading to no corporate strategy or individual team strategy." ((in 18 reviews)); "No bonuses in most departments and no guaranteed yearly merit increases" ((in 14 reviews))

InComm Customer Service (CSR) reviews

3.6

72% would recommend to a friend

(55 total reviews)

Brooks Smith

98% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (55 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated InComm with 3.6 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InComm is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

55 reviews

4.0

Dec 7, 2020

Decent workplace

Account manager

Recommend

CEO approval

Business Outlook

Pros

People are generally nice. Processes are constantly improving. Pay is good.

Cons

Internal systems don't speak to each other and are not scaled to size of business. Teams don't work with each other as much as they should. Promotion opportunities could be better; external hires are often prioritized for higher level positions instead of promoting from within. PTO time is pretty low. There isn't much of a defined culture.

3.0

Mar 9, 2020

It’s okay

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible work from home schedule, on site gym, Fair compensation, good work life balance

Cons

No company culture, no paid sick leave and no maternity leave,

4.0

Nov 1, 2019

Good company to work for!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits, good health insurance

Cons

No life balance, schedule is not stable

Viewing 31 - 33 of 55 Reviews

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Jobs at InComm

Manager I, Demand Planning

InComm

InComm Customer Service (CSR) reviews

Company ratings over time

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Decent workplace

It’s okay

Good company to work for!

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