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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(253 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Reviews by job title

253 reviews

Reviews about "Culture"

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1.0
Dec 18, 2021

Very disappointed but still hopeful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working from home is a good plus.

Cons

After reading the employee reviews and responses from the LLS management with the email address provided to them for further inquiries, I decided to contact the management at this corporate email address.I requested to increase my pay due to inflation and also asked for a paid vacation. I have been working for LLS for more than a decade but the most pay rate that I have is just above a minimum wage in CA -$16/hour! I have a Ph.D. and long-term job experience in the field with 2 languages (one of which is rare). On top of that, the management wants me to get more responsibilities by becoming a video interpreter without any additional pay. Currently, McDonald's hires uneducated, unskillful staff at the rate of $18/hour with the paid vacation! After I sent the email to the LLS management, I got no response at all. Low and behold, I decided to email the LLS management 10 days later. This time, my email bounced back to me with the error message as non-deliverable (?!) This is a vivid example of how the LLS management treats its loyal employees! I just want to add for the sake of justice that up until a few years ago, the management was responsive and could meet my requests to some extent. Unfortunately, lately, I do not receive any response to my emails. Furthermore, my emails from my corporate email address already got blocked by the management!

avatar
LanguageLine Solutions Response
4y
Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note: we regularly review industry compensation. Additionally, we have many other resources available to support you. If you would like to discuss further, please email interpretercommunications@languageline.com.
4.0
Dec 9, 2021

Working for LLS

Recommend
CEO approval
Business Outlook

Pros

- Flexibility - Easy to communicate any issues to management - Provide emotional support services

Cons

- Consistent technological issues with the application - Lack of transparency when it comes to pay raises

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LanguageLine Solutions Response
4y
Thank you for taking the time to share your feedback. As a “Great Place to Work” taking care of our interpreters is very important to us. One of our core values is continuous improvement and we are always looking for ways to ensure our interpreters feel valued and the feedback shared is put to good use. We do have a team of managers available as well as 24 hour support. Our interpreters are encouraged to provide additional feedback at interpretercommunications@languageline.com.
2.0
Oct 29, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay on time. Equipment provided.

Cons

NO benefit (only indemnity insurance = underinsured), NO PTO (only sick time, no vacation), NO raise/promotion (seniority doesn't matter). NO human communication, just put the ticket and wait for the reply.

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LanguageLine Solutions Response
4y
Thank you for sharing your feedback, we will reflect upon them and use them as an opportunity to improve. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note: we regularly review industry compensation. We wish you well in your future endeavors.
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