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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

38% would recommend to a friend

(296 total reviews)

Simon Yoxon-Grant

35% approve of CEO

31% positive business outlook

Reviews by job title

296 reviews

Reviews about "Management"

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3.0
Dec 20, 2021
Recommend
CEO approval
Business Outlook

Pros

I LOVE doing my job. You get to help people and make a difference. This is an excellent start if you want training and certification as a medical interpreter or are looking to get your foot in the door in any interpreting. You get to work from home. Some hilarious co-workers and impressive peers and interpreters, generally speaking, are very willing to help each other learn and grow. You get to learn a lot on various topics, and you always find new changes and accomplishments. If you do a good job, management generally stays out of your way. You will meet many lovely souls who do this for the joy of it rather than the money. They do some 401k Matching.

Cons

The base pay is rather pathetic. on the few occasions you have to deal with management, they are a pain in the behind. (except the lovely trainers) But generally speaking, they tend to have no bedside manner, be heavy-handed, treat you like a number, and come off as power-tripping bullies. It's an odd combination because the company's face is sweet in its rhetoric, but the people you have to deal with obviously used to work in a sweatshop and don't understand that the way they deal with people is unacceptable. If the job was not so rewarding and they didn't interfere so little, they wouldn't have any employees at all. They don't instill a great sense of trust. This is a great part-time job, but I wouldn't trust them for my full-time work. They wear too many faces and make too many abrupt changes. The insurance is the bare minimum.

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LanguageLine Solutions Response
4y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are happy to learn that you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better Please note: we regularly review industry compensation. If you would like to discuss your compensation package further, please email interpretercommunications@languageline.com.
1.0
Dec 18, 2021

Very disappointed but still hopeful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working from home is a good plus.

Cons

After reading the employee reviews and responses from the LLS management with the email address provided to them for further inquiries, I decided to contact the management at this corporate email address.I requested to increase my pay due to inflation and also asked for a paid vacation. I have been working for LLS for more than a decade but the most pay rate that I have is just above a minimum wage in CA -$16/hour! I have a Ph.D. and long-term job experience in the field with 2 languages (one of which is rare). On top of that, the management wants me to get more responsibilities by becoming a video interpreter without any additional pay. Currently, McDonald's hires uneducated, unskillful staff at the rate of $18/hour with the paid vacation! After I sent the email to the LLS management, I got no response at all. Low and behold, I decided to email the LLS management 10 days later. This time, my email bounced back to me with the error message as non-deliverable (?!) This is a vivid example of how the LLS management treats its loyal employees! I just want to add for the sake of justice that up until a few years ago, the management was responsive and could meet my requests to some extent. Unfortunately, lately, I do not receive any response to my emails. Furthermore, my emails from my corporate email address already got blocked by the management!

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LanguageLine Solutions Response
4y
Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note: we regularly review industry compensation. Additionally, we have many other resources available to support you. If you would like to discuss further, please email interpretercommunications@languageline.com.
4.0
Dec 9, 2021

Working for LLS

Recommend
CEO approval
Business Outlook

Pros

- Flexibility - Easy to communicate any issues to management - Provide emotional support services

Cons

- Consistent technological issues with the application - Lack of transparency when it comes to pay raises

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LanguageLine Solutions Response
4y
Thank you for taking the time to share your feedback. As a “Great Place to Work” taking care of our interpreters is very important to us. One of our core values is continuous improvement and we are always looking for ways to ensure our interpreters feel valued and the feedback shared is put to good use. We do have a team of managers available as well as 24 hour support. Our interpreters are encouraged to provide additional feedback at interpretercommunications@languageline.com.
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