There is a obvious shortage of staff, I was transferred to be alone as soon as I completed my work training, most CSRs are also working alone. It sometimes gets very busy The only deductible I can offer for financed vehicles (at time of writing) is $2500 comp and coll. If vehicle is owned, I can only offer my customers $3500 deductible, which if you'd ask me, is utterly ridiculous. Only liability limits I can offer are $15k, $30k, $5. Company is obviously in decline, many losses on our reports, company very VERY insistent on getting as many sales as possible and that all lies on us CSRs to sell more policies. Upper management, corporate, and people in charge of making changes are making them left and right giving little time for CSRs to adjust and making changes for the worst. At first, all our offices in the region were accepting cash and money order payments, recently they changed to money order only, now we no longer accept either, making existing long time customers without bank accounts upset and sometimes downright cancelling policies due to new guidelines. Regulations for insuring drivers are becoming very very strict, driving prices up for new customers or making certain drivers ineligible to start new policies, which in turn turns into even more losses due to lack of new business. (Can be both pro or con) inclusivity: Sales is a female dominated sector. My hiring manager was a woman, the people I was training were mostly girls, my first coworker was a young woman, my manager was a woman, and my regional manager was also a woman. Out of the 20 people working under my regional manager (managers included), there is a total of 3 male employees, including myself.
