Is Percepta a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Percepta have rated their employer with 2.2 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Percepta employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Percepta now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Percepta .

Does Percepta pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Percepta with 2.3 out of 5 stars based on 23 anonymously submitted employee reviews. This is 38.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Percepta.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home set up is great!" ((in 70 reviews)); "The benefits are great." ((in 43 reviews)); "Good training and a change to get ahead" ((in 35 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Paid Time Off" ((in 7 reviews))

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Percepta

Percepta Customer Service Representative CSR reviews

2.2

26% would recommend to a friend

(23 total reviews)

Thomas Monaghan

Not enough data to show CEO approval

13% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.4

Senior management

2.3

Compensation and benefits

2.2

Culture & values

1.8

Work/Life balance

1.6

Career opportunities

Customer Service Representative (CSR) employees have rated Percepta with 2.2 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Percepta is rated 38% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

3.0

Jan 18, 2022

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home opportunity was good

Cons

The hours were not convinient

Percepta Response

Thanks! We appreciate you taking time to give a review.

4.0

Dec 1, 2021

Encouraging and very helpful envirnoment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Management is willing to help you in any way they can, they will push you to focus on your goals . Coaching is always suggested and very helpful.

Cons

Starting pay is low and would be nice if it matches other companies that start with $16 and more.

Percepta Response

Thanks for the feedback! Glad you're finding management to be so instrumental in helping you to achieve your goals. We are constantly conducting market research to ensure that our compensation and benefits are competitive. Cheers!

5.0

Aug 30, 2021

Percepta as one of the best company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Diverse, career development, full time, pay is good

Cons

nothing much to say since I am satisfied with the company

Percepta Response

Thank you for the positive review! Diversity, equity, and inclusion are all very important to us at Percepta, so we appreciate the callout. Glad you're seeing opportunities for professional development, and you found our compensation/benefits to be satisfactory. Cheers!

Viewing 19 - 21 of 23 Reviews

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Percepta Customer Service Representative CSR reviews

Ratings by category

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Good

Encouraging and very helpful envirnoment

Percepta as one of the best company

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