ReliaQuest reviews

3.8

71% would recommend to a friend

(759 total reviews)
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Brian Murphy

78% approve of CEO

70% positive business outlook

ReliaQuest has an employee rating of 3.8 out of 5 stars, based on 759 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

759 reviews
1.0
Jun 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Peers are really nice, free lunch Fridays

Cons

Dictatorship Management, Don't expect for your voice to be heard, Do not drink the cool lade or you will work yourself to death

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ReliaQuest Response
5y
Since the beginning of 2020, we have instituted monthly manager training. We know that a lot of our managers are first time leaders that need mentoring. We are working diligently to improve all of our leaders and up and coming leaders.
1.0
Dec 14, 2018

Great if you're single

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is free food available on Fridays

Cons

-No work/life balance. They preach about how important it is but do VERY little to ensure it is actually balanced and then pretty much put the blame on you if it isn't balanced. -Underpaid and overworked staff. It isn't "being a leader" or a "true team player" to go working extra hours and not getting compensated in it. Being praised on their social media page DOES NOT equate to being reimbursed for your time and skill-set. -They do not live up to the "culture" they preach about. "No Show Dogs" is a bust given you HAVE to be a show dog to get the slightest bit of recognition. The environment is very similar to high school cliques. -The whole "open door policy" isn't real. You can talk to someone and it is guaranteed that nothing will come out of it except for maybe being guilted into thinking you're not a team player. -The micromanaging is ATROCIOUS. Every single thing you do will be combed through with a fine-tooth pick. BUT you will get harassed if you haven't completed an absurd amount of work. You can't have both quantity and quality, it literally isn't possible.

1.0
Nov 2, 2020
Recommend
CEO approval
Business Outlook

Pros

This review applies to the Innovation dept. The department in charge development of the software technology at Reliaquest. Decent pay(kind of, covered in cons list below) Decent benefits

Cons

Pay: Let's start with this one. The pay at RQ is standard or a little higher or so it seems at first. Pay would be solid if you had a standard 40-45 hour work week but this won’t be the case. It’s expected that you will work at least 10 hours a day. They can’t outright say this, but if you work less you will be devalued in your quarterly reviews and told you aren’t helping the team enough. I know several employees that work routinely 12-14 hour days without any additional benefits. So whatever pay you are offered, take off 25% of your hourly earnings because you won’t be working 8 hour days. Work-Life Balance: Don’t even consider working here at all if you have a family, friends, or any kind of social life. They only want workaholics here, it’s expected that you are on call at all times. It doesn’t matter if you’ve just worked a 14 hour day and it’s 2am, if there is something they want you for you are expected to be there. The only saving grace is that when you are on PTO you are allowed to turn off slack and email notifications. Good luck getting any PTO approved though. Communication: Hope you like being talked down to and treated like you don’t know anything in your area of expertise. Regardless of how much experience you bring to the table if your ideas do not match the ideas of leadership they will be disregarded. There will be no discussion, no reasoning given, just a simple, “No we aren’t doing it that way”. Communication only flows one way at RQ and it’s not in the employees favor. You will be lied to about the direction of the company, what is expected of you, what career paths you can take, opportunities you have to grow, etc. They will lie through their teeth to keep you here for as long as they can, but they have no intention of keeping any promises made. Code Practices: Do you think it’s a good idea to push untested code straight to production environments that customers are actively using? If you answered no, then you are in opposition to the thinking of the current leadership. They will brag in their team channels that they are pushing code straight to Production. Not only do they routinely skip quality checks and reviews, they also have multiple P1’s a day. P1 being defined as a customer unable to login or not able to see their data. This being one of the finest examples of incompetence of the current leadership. Some of the bugs being released to production allow the bypass of security checks on users, and we’ve even had a fun bug where they gave full access to all customer data to every customer. Luckily these have not been caught by the customers yet, but if one of those major bugs is seen by a customer then someone is going to pay the price and it isn’t going to be leadership. Big-Brother: The idea of privacy of any kind is not held at RQ. Everything you do will be monitored and questioned. They will watch and read your slack chats, they monitor when you are active in slack, they monitor when you move cards, how many points they are worth, how many you move a day, if you participate in a code review, if you comment on a code review, etc. Literally everything you do is recorded, watched, and will be questioned. They will tell you in group meetings that this is for your own benefit, that they monitor these things to make sure there are no blockers so that you can do your job as efficiently as possible. However, if you try to get obvious blockers removed that are literally blocking you from completing your assigned duties and they don’t want to work on those blockers they’ll just tell you to work around it and not be blocked. Micro-Management: I have only on one other occasion ever seen a company that is as heavy with micro management as RQ is. As stated earlier they don’t care how much experience you have they will monitor projects at every step and “correct” your “mistakes” daily and if you try to fight it you will just be ignored or overruled. When their corrections come back as a major problem or blocker later on, you will be blamed for allowing it to happen.

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ReliaQuest Response
5y
ReliaQuest is committed to always paying our employees competitively. As a SaaS platform in hyper growth mode, our employees may sometimes work more than 8 hours a day. However, employees are compensated fairly and always encouraged to take time off to set boundaries between work and external life. We also provide both physical and mental health benefits at no charge to our employees to encourage their wellbeing. We regret you felt like you couldn’t provide feedback to your leader - that is not the ReliaQuest way. Two of our core beliefs are to be accountable and adaptable at all times and receiving feedback is critical to both. In regard to our code, we follow industry best practices. Ensuring customer success is how we make security possible. Building a SaaS platform is an iterative process that requires proper development, testing, QA, maintenance, and bug fixes, all of which are integral pieces of our process. We also follow all business privacy standards, while maintaining a secure environment. We hope you have or will reach out to our Senior Vice President of Engagement, people@reliaquest.com, regarding any feedback that you have. We wish you all the best.
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Glassdoor has 780 ReliaQuest reviews submitted anonymously by ReliaQuest employees. Read employee reviews and ratings on Glassdoor to decide if ReliaQuest is right for you.