Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Reputation

      Engaged Employer

      Reputation reviews

      3.4

      54% would recommend to a friend

      (461 total reviews)
      avatar

      Joe Burton

      58% approve of CEO

      35% positive business outlook

      Ratings by demographic groups

      Reputation has an employee rating of 3.4 out of 5 stars, based on 461 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      461 reviews
      2.0
      Oct 15, 2025

      Strong talent, weak leadership alignment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Talented, mission-driven colleagues who care deeply about customer outcomes. -Flexible work model with supportive peers who genuinely want to succeed. -Exposure to a fast-moving SaaS environment with recognizable brands and interesting customers.

      Cons

      -Leadership communication around culture, growth, and inclusion often sounds polished but doesn’t reflect day-to-day reality. The message and the lived experience remain far apart. -HR and senior leadership have been aware of ongoing concerns in Customer Success for some time, but the only visible shift has been turnover. The calmer atmosphere now reflects attrition, not improvement. -The new review and career pathing processes look good on paper but are largely performative, with little real execution or meaningful development behind them -Product reliability and customer experience remain inconsistent, while internal focus leans more on process and perception than on addressing root issues

      avatar
      Reputation Response
      1w
      Thanks for your feedback and recognizing our talent and mission-driven culture. We're proud of the people and customers we get to work with every day. When concerns are raised in any area of our business, we lean in. The voice of our employees is a priority and that’s why we host roundtable discussions, Ask Me Anything sessions with leaders, focus groups, provide coaching to our leaders and employees, and invest in our talent. We understand meaningful change takes time and we remain committed to strengthening our culture, investing in people, and providing opportunities for employees to grow and succeed. With the appointment of our new Chief Revenue Officer, we hope you have already started to see improvements in this area. We have now gone through a second year of our annual review process. We are encouraged by the quality of written reviews and hope that this translated well over into employee conversations. Career pathing represents a significant and ongoing body of work. We will be actively rolling out a few functions over the coming months. Your product reliability and customer experience feedback has been noted and will be shared with the appropriate teams. We genuinely appreciate the thoughtfulness of this review. It helps us ensure enhancements we make are more than performative, aligning with the day-to-day reality of our teams. If you have specific examples or concerns you'd like to raise directly, we encourage you to reach out to your manager, senior leadership, or your HRBP. Thank you for being a part of our amazing team!
      2.0
      Sep 25, 2025

      no thanks

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      training was pretty good ya

      Cons

      low pay, little flexibility, meh

      avatar
      Reputation Response
      2w
      Thank you for your review and highlighting the Sales Development training program. We put a lot of care into setting our team up for success early on. We understand that compensation is personal to each individual. We benchmark compensation regularly to ensure we remain as fair and competitive as possible. We hope your next chapter brings the balance and opportunity you are looking for!
      3.0
      Sep 20, 2025

      Incredible potential lost to leadership chaos and poor execution

      Senior customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Exceptional people and culture - Talented, collaborative, passionate colleagues made this a truly special place to work (up until 2024-2025). Flexible work arrangements - Hybrid model with supportive PTO policies and genuine understanding when life happens. Work life balance was encouraged. Learning opportunities - Strong CS leadership provided mentorship and growth experiences that advanced my skill set significantly. Reasonable perks - Equipment choice, company recharge days, modest lunch allowance.

      Cons

      Product reliability nightmare - Half-baked releases with inadequate QA created an impossible situation where CSMs were expected to drive adoption of unstable features, causing constant escalations and deteriorating CX, endless damage control, operational chaos, plummeting CSat scores, spiking churn, and ultimately a significant loss of income for CSMs. Operational chaos - Inadequate knowledge transfer from implementation to post-launch, insufficient technical documentation, setting up support & CS teams for failure. Leadership instability and poor transparency - Constant executive turnover, mysterious layoffs with little or no communication about 'reorgs,' creating a culture of fear and uncertainty. Compensation regression - Upsell commission slashed 66%; churn forgiveness policy cancelled; variable comp restructured so heavily in company's favor that one lost customer took away 30% of the CSM's income. Career stagnation - Promotions dragged out for a year with no explanation; supportive managers fired for speaking out to advocate for their employees. Benefits deterioration - Mid-year change to a new health insurance carrier with downgraded coverage caused financial stress and gaps in care; no 401K matching.

      avatar
      Reputation Response
      1w
      Thanks for taking the time to share detailed feedback. We appreciate hearing different perspectives even if the message is difficult. We recognize that periods of change can be challenging and we understand employees’ experience can vary during those periods of time. We have a strong commitment to transparency, open communication, investing in our people, and providing an environment where everyone feels safe to voice their concerns. We appreciate your belief in Reputation's potential. Feedback like yours helps us continue to grow in the right direction. Some of the feedback you provide is very specific and we take these concerns very seriously. If you are open to it, we encourage you to reach out to peopleops@reputation.com directly to provide more details so we can properly address these concerns. Thanks again for your review.
      Viewing 16 - 18 of 461 Reviews
      Related searches: Reputation jobs | Reputation salaries | Reputation benefits | Reputation interviews
      ReviewsReputation reviews

      Glassdoor has 489 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.