Reputation reviews about "training"

35% positive business outlook

Reviews by job title

22 reviews
2.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great location in a beautifully designed building. All the snacks and drinks you can eat, free lunch, great healthcare benefits Nice colleagues who work hard: everyone outside of management is trying to do their best despite the company culture and product issues Fun quarterly sales dinners Cool industry, interesting clients and stories Self rewarding for clients you are able to help

Cons

All of upper management left in 2012/2013. False promises: convincing people to stay under false pretenses, offer salary increases and then redacting, hiring people into certain positions and then removing them. Unrealistic expectations: not providing the resources that employees need to do their jobs. Account managers managing 4-500 accounts with tons of manual work - nothing is automated. Understaffed writing/editing team as well as fulfillment teams >> very poor product offering. Most things are outsourced to people in the cloud for the lowest price possible instead of building technology from the ground up to make things work.....lots of duck tape everywhere you look. Continuous Pivoting: new products all the time with no roadmap for actual implementation or scalability or training to sell/use the products. Overpromising to desperate clients who have no where else to turn, charging them tons, and then not delivering on engagements with no remorse. I'd very confidently say there is a 30% efficacy rate. No communication: literally 0. No one knows the direction of the company, who is working on what, what is most important, when there are new product releases, when there are management changes. There is no communication for individual teams, no training, no continued educations, no sales meetings, no notification of commission plan changes. I literally had money retroactively taken out of my paycheck, a month AFTER they notified us of a change in the commission plan. No work culture: Just go to work, work as best you can with what you have, go home. Terrible politics: When an organization is fundamentally failing the claws come out. Everyone is out for themselves with little regard for others or their careers. This is Reputation.com 100%. Be really good at navigating the right people or flying under the radar of mid-management. They are looking for an exit: Upper management is working very hard to make the financials look as good as possible so someone (I'm not sure who!) will buy them/ they can IPO....whatever. It's abundantly clear everywhere you turn that they just don't care about renewal rates, quality products, efficacy, or employees. Let's not forget the lawsuits: they have had a class action lawsuit brought against them. I promise without a doubt that the glowing reviews are faked......let's not forget what Reputation.com does to make money. Overall: Work here if you really need a job, you'll make it out just fine and this is a brand name firm almost so it can help you to move up in Silicon Valley when you do leave. Don't work here if you have options and are looking for a long term career / career growth.

1.0
Oct 7, 2016

This is a real review.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free Caltrain pass. Free lunches and snacks. Unlimited PTO. Great location.

Cons

I find it very entertaining to read the fake positive reviews written on this site by HR. Anyone with common sense can easily distinguish the fake vs the real reviews. How can the reviews be so far apart on the spectrum? Reputation was one of the most unorganized companies I have worked for. After 10 years in business you would think they have their stuff together or at least an star stellar product. The products are barely taking off and I would not recommend it to people or businesses. Customers file complaints and demand refunds all the time. The sales department is definitely slacking because they hire anyone and throw them in the water to sell. This is the case in many departments. There is no proper training. I was fortunate to have a wonderful manager while I was there and we both agreed, along with our team, that this place was a mess. Luckily we all have moved on from Reputation. Michael Fertik may not be the CEO anymore but he is still around. I have witnessed him be-little employees and it was very appalling the way he treated people. If you are considering a job here, I would truly reconsider. Reputation's turnover rate is extremely high for the industry. People drop like flies whether is voluntary or involuntary.

5.0
Oct 9, 2019

Great team to be on!

Recommend
CEO approval
Business Outlook

Pros

Total company benefits include free lunches MWF, free snacks and drinks, occasional happy hours, flexible work schedule, generous PTO, and casual environment. I can only speak to my team and I can easily say that we are a highly supportive group. There is a strong team mentality where everyone wants to see one another succeed. We run fast which makes this is a great place to prove you are a problem solver. You will get the basic training, then the expectation is that you are given a job and you will find the best way to do it, raising your hand if you need help, but this environment really allows you to grow and think.

Cons

If you’re looking for a job with a lot of repetitive duties you are not going to find it here. The roles and responsibilities are constantly changing to fit the needs of the team and the company.

avatar
Reputation Response
6y
Thanks for your feedback! We're so happy to hear you're enjoying your time with us and you're feeling the support from the Reputation family. We appreciate all you do to help make Reputation a great place to work and you're exactly right, we do run fast! Go Rep Nation!
3.0
Oct 22, 2014

Company in transition - still

Recommend
CEO approval
Business Outlook

Pros

Good training in reputation management. Co-workers are fun and talented.

Cons

Management in flux. No one seems to know what is going on within departments. Lack of communication can be crippling when dealing with time sensitive issues and customers. Basic rule seems to be just 'make the sale' and hope for the best later. Company feels like a first year start up rather than an established 8 year old company.

5.0
Jan 23, 2018

Great place to work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- great executive leadership team - personal and company growth - fast paced culture is not for everyone and a training handbook isn't provided, but with the growth of the company there is a plan in place to implement more formal training procedures which will be extremely beneficial for both new hires and current employees to grow in their roles

Cons

The RWC culture took a hit last year but there has been a positive change already in 2018.

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Reputation Response
8y
Thank you for taking the time to leave a review! We are glad that you are enjoying the company's growth and the changes that come along with it. We hope to remain on that path.
1.0
May 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Able to work remote and avoid the office drama.

Cons

Revolving door of employees from upper management to entry level sales. No training program. Authoritarian management style, constant program changes, constant department changes, constant layoffs and hirings. Their customer "care" can be best summed up by the phrase, "take the money and run".

avatar
Reputation Response
10y
We appreciate you taking the time to deliver candid feedback to us, and wish your experience working for Reputation.com had been more positive. As any start-up technology company, we do experience more organizational change than in other industries, but we try to make these changes thoughtfully and with care, especially when changes impact employees. Ultimately, a successful business plan translates to good things for the business and for our employees. With regards to customer care, rapid growth in the business sector over the past year has resulted in a less than ideal experience for some of our business customers. Solving this is one of our top priorities in 2015, and we have made key leadership hires and strides in process improvement over the past three months as a result. We are excited about the positive changes we've made, and hope you have found a role at a company who is equally as dedicated to their employee's and customer's success.
2.0
Oct 18, 2015

From so-so to Abysmal

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The biggest pro that warrants a two star is strong brand recognition. Reputation.com was first to market and has a strong foothold in online reputation management. This is a stepping stone and nothing more.

Cons

Turnover galore Weak senior leadership Organizational confusion No process, limited resources, no training Fail fast fire quickly Has much of the negative associations of an unfocused start up and ruthless cost cutting initiatives of a post IPO player with none of the pros that balance the cons. Most staff from 2013 to 2014 have moved on by choice or otherwise. You're ancient at one year of employment. Some talented people remain at the organization but I wonder if virtue, faith, or confusion guides them to play on amidst silicon valleys rms titanic. Frigid water looms large below this temporarily buoyant vessel. I hope they secure a life boat.

1.0
Jan 4, 2016

Time In My Career I Won't Get Back

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch 3X week. Free snacks. Flexible schedule. There are new leaders that are coming in that are providing much needed new blood.

Cons

Well, where do I start. While the company has recently taken measures to improve the training and on boarding process, there seemed to be zero plan whatsoever when I was hired. I was told to "study" the product for a week when I arrived, and then I would be quizzed at the end of the week. This went on for a whole month, because management was always to busy and didn't have time for such trivial things. When we finally went over what I've learned so far, I was told that they only have 5 minutes to go over it and was made to feel stupid for not knowing how to pitch the product. Well what do you expect when you put no emphasis on your new hire that knows nothing. Everything I learned I gained on my own, but felt as if I knew just as much when I started as when I left. Turnover is extremely high. If you are there for more than a year, than you are ancient. Management seems to have no time for anyone, which in turn leads to a lazy culture as people just do whatever the heck they want. After coming from my previous company, which placed a high emphasis on training and employee development, this was shocking to me the whole time I was there. Overall, I felt as if this was a period of my career wasted that I unfortunately will not get back.

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Reputation Response
10y
Thanks for your feedback, and for noticing some of our recent improvements to the onboarding and training processes. We do tend to see employees who are highly self-driven and independent be more successful here, but this depends on what department you join and how far along you are in your career. We continue to improve training, as we like to see our new hires hit the ground running and to feel successful from day one. Hopefully you've landed at a new role that you love!
4.0
Feb 23, 2015

Reputation.com is a great place to learn quickly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've been working in the Consumer team at Reputation.com for almost a year, and I've learned more than I did in the last 3 years of my prior job. It's a startup environment where you're still encouraged to try new things, while also learning what has worked for many years already. I like the mission of the consumer and executive privacy products because people have limited options in this area, and I believe that they should have every right to see and manage their personal information online. Reputation.com has proven its market fit and knows how to acquire customers, and I have learned so much that I could apply to future products and markets. The pace is fast but not furious and the company generally respects the importance of your personal balance. Lunch is served most days of the week. Health benefits for 2015 are much improved from last year.

Cons

There's less structure than many companies. You are likely to be given plenty of autonomy, which can be difficult if you prefer structured training and assignments.

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