Is Service Express a good company to work for?

Service Express has an overall rating of 3.4 out of 5, based on over 449 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 57% of employees would recommend working at Service Express to a friend and 26% have a positive outlook for the business. The best reviews about Service Express have been left by employees working as Account Executive , Sales Development Representative and Field Service Engineer .

Does Service Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Service Express employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Service Express. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Service Express?

57% of Service Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Service Express 3.8 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Service Express?

Sales Development Representative (SDR) (60) , Senior Account Executive (38) , Field Service Engineer (27) , Sales (20) , Senior Account Manager (15) , Account Executive (13) , Sales Development Representative (12) , Regional Sales Manager (7) , Technical Support Specialist (5) , Account Manager (4) , Customer Success Specialist (4) , Field Service Technician (4) , Senior SAE (4) , Senior Sales Development Representative (SDR) (4) , Director (3)

What are the pros of working at Service Express according to real employee reviews?

"Great Culture and experience." ((in 73 reviews)); "I came out of it a better person because of the support I received from some really great people." ((in 38 reviews)); "Great work/life balance" ((in 22 reviews)); "Strong leadership and great team" ((in 21 reviews)); "Good pay and good service" ((in 14 reviews))

What are the cons of working at Service Express according to real employee reviews?

"Utterly disappointing attitude to staff and impact poor management has on customers." ((in 17 reviews)); "Benefits could be better." ((in 15 reviews)); "Sales leadership is empty talk and inflated egos." ((in 8 reviews)); "Disengaged leadership team from technical staff and business." ((in 5 reviews)); "Was apart of a recent layoff that occurred at the company." ((in 5 reviews))

What are employees saying about Service Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Service Express layoffs and their outlook for job security at Service Express in 2026.

What are the top reviewed Service Express locations?

Grand Rapids , Denver , New York , Dallas , Detroit , Tampa , Chicago , Raleigh , Houston , San Antonio , Fort Wayne , Cleveland , Columbus , Dayton , Exton , Orlando , Atlanta , Fairfield , Newark , Birmingham , Salt Lake City , Richmond , Saint Louis , Rochester , Phoenix , Midwest , Kings Mountain , Chattanooga , Indianapolis , Cincinnati

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Service Express

Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Ratings by category

3.8

Work/Life balance

3.4

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Diversity & inclusion

3.0

Senior management

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

435 reviews

2.0

Oct 24, 2025

Do your research

Enterprise sales

Recommend

CEO approval

Business Outlook

Pros

Customer NPS Product offering Simple TPM business, even if sales leadership doesn’t understand it

Cons

Let’s ignore the merger taking place and what that means for usa tpm sales account allocation for a moment, please do your research on sales team currently. Lots of salespeople and marketing have left and a driving force behind this turnover is the sales leadership in place. Look at the timing of his commencing in 2024. Backstabbing, dark personality and not afraid to blame and gossip about anyone he needs to keep his position. It would be different if he was growing the organization but he’s not. Don’t join if you want healthy senior leadership and support. Some managers care but they have to suppress to not upset self righteous, SLEAZY sales leadership with used car seller old school feel

Service Express Response

7mo

Thank you for your feedback. We’re disappointed to hear that your experience doesn’t reflect the culture and values we strive to uphold at Service Express. We take this feedback to heart and welcome the opportunity to learn more so we can improve our employee experience. Please reach out to our HR team at HR@serviceexpress.com if you’d like to discuss this further.

1.0

Oct 22, 2025

Crisis management and fake PR

Account executive

Recommend

CEO approval

Business Outlook

Pros

Flywheel with purpose, meaning and values People who care about their work and others

Cons

Recent buzz word filled marketing post on joining sales here shows a very different environment to the reality where it is not people powered unless its favorite people powered. Failure isn’t celebrated like the vice president says in the video. You’re labelled a camper or quitter and dismissed into a number. Dont believe the shiny veneer, understand why sales reps and others have left and why you shouldnt join a sinking company and decayed sales team

Service Express Response

7mo

Thank you for leaving a review. It’s vital to us that every team member feels supported and valued, and we’re extremely disappointed to hear that hasn't been your experience. If you’re open to it, we encourage you to contact our HR team at HR@serviceexpress.com to connect with one of our HR Business Partners.

5.0

Oct 22, 2025

Great Company

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Work life balance and management

Cons

Not much internal resources on the West

Service Express Response

7mo

We’re so happy to hear that your experience at Service Express has been a positive one! Thank you for your feedback and for being part of our people-powered team. Our goal is to create a workplace where everyone feels valued, supported, and part of something meaningful—it’s encouraging to know that’s been your experience. If you have any additional feedback or ideas to enhance our culture, please contact our HR team at HR@serviceexpress.com. Thank you for your commitment to Service Express!

Viewing 46 - 48 of 435 Reviews