Support.com reviews

3.0

42% would recommend to a friend

(474 total reviews)
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Lance Rosenzweig

54% approve of CEO

30% positive business outlook

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474 reviews

Reviews about "Compensation"

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3.0
Mar 1, 2013
Recommend
CEO approval
Business Outlook

Pros

Work from home - work from home - work from home. Basically, that is the single best thing about working in this company. I work on a close knit team, which makes things great. The salary is decent for a WFH position. When OT is available I recommend soaking it up, you're at home and probably on your computer anyway. Publicly traded company. Great benefits Employee Stock Purchase

Cons

It's a call center, albeit a virtual call center, it's still a call center. So, the focus is on metrics. Some agents complain about being bounced from tenant to tenant without being adequately trained on their new tenant. Documentation is available, you just have be self starting enough to review it on your own. No raises in 4+ years. Publicly traded

3.0
Feb 25, 2013
Recommend
CEO approval
Business Outlook

Pros

- Work from home. Read: work in your underpants. You're never on a camera. - Decent pay ($11 for least skilled, $13.50 for skilled) - 10 total Floating Holiday/PTO days first year - Challenging work, about 5% of the time. Drift on autopilot the rest of the time. - Almost no one is ever fired from Work From Home positions, unless they get abusive or NSFW in a chat - Due to low expectations, the least technical knowledge will net you top performer capability - System is ridiculously easy to "game", resulting in positive metrics and scoring with the least bit of effort

Cons

- Supervisory staff is generally completely unaware of policies/procedures/expectations and have absolutely zero accountability in any way. These are seriously some of the least intelligent, least informed human beings I have ever worked with. There are one or two shining stars, but for the most part the supervisory staff here would make a peatbog look intelligent - Management holds Supervisory staff to remarkably low standards and do not seem to understand why performance never seems to improve - CEO is clearly in it for the money and nothing else - Basically like every other job with a soul-sucking corporation whose clientele are all soul-sucking corporations. Expect to be expected to follow mindless policies and procedures endlessly.

2.0
Feb 20, 2013
Recommend
CEO approval
Business Outlook

Pros

- Working from home is the obvious pro with this job. - The benefits are fairly outstanding with access to a 401(k), health insurance, and an Employee Stock Purchase Program. - Teams and direct supervisors are excellent quality and form tight groups of excellent people you can rely on.

Cons

- Policies are writ on water. - Constant increase in workload and responsibilities, and increasingly tight time limits, with no additional compensation. - Constant shifting to and from different corporate tenants with the expectation that you will know all associated policies and procedures. - Poor written documentation on expected procedures, but constant referral to the documents for any questions.

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