Does Support.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Support.com employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Support.com. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Support.com?

42% of Support.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Support.com 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 453 reviews)); "Good benefits and 401k" ((in 86 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 25 reviews)); "Some great coworkers" ((in 23 reviews)); "you can work in your gym shorts, pretty good insurance" ((in 12 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 175 reviews)); "poor Management with in company" ((in 91 reviews)); "If you get a good supervisor" ((in 78 reviews)); "continuously growing workload, poor training, co" ((in 58 reviews)); "More and more responsibilities with no raises." ((in 42 reviews))

What are employees saying about Support.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Support.com layoffs and their outlook for job security at Support.com in 2026.

What are the top reviewed Support.com locations?

Redwood City , Sunnyvale , Atlanta , Houston , New York , Los Angeles , Miami , Remote , Chicago , Tampa , Dallas , Orlando , Austin , Pittsburgh , Jacksonville , Charlotte , San Francisco , Charleston , San Diego , Las Vegas , Philadelphia , Milwaukee , Phoenix , Raleigh , Indianapolis , Colorado Springs , Denver , Seattle , Portland , Greenville

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Support.com

Support.com reviews

3.0

42% would recommend to a friend

(474 total reviews)

Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

474 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Nov 19, 2018

Good People

Mentor

Recommend

CEO approval

Business Outlook

Pros

Working from home! Paid For Performance bonus is easy to earn and available to all RSTs! Training program is extensive and detailed! Supervisors that work for you not against! Help's always there if you need it!

Cons

Customers can be frustrating at times Call ques can get back to back Some agents don't respect constructive criticism

Support.com Response

Thank you for your honest and open feedback. We work diligently with our managers to ensure they have the leadership skills necessary to provide the support our employees deserve. Your feedback provides us with insight that allows us to continue to strive for improvement. Hang with us, we are constantly evolving with your help!

5.0

Nov 14, 2018

Support.com is Supportive

Mentor

Recommend

CEO approval

Business Outlook

Pros

Paid time off Health, dental, vision, life, accidental, insurances just to name a few Supportive management Actively seeks ways to become better. Better policies, better structure. better Pay 4 Performance. This company is the best I've ever worked for and I'm proud to be with Support.com.

Cons

Supervisors are overworked so they don't get to have the enthusiasm you would like when working with them. Too quickly they get burned out and lose all care for the job.

Support.com Response

Thank you! We agree, that our supervisors have been working very diligently for a long time, and we must always provide them with the support they need. Our employees can be of great help in the area, by coming to work each day on time, this in itself will allow our supervisors to focus on the core concepts we believe in - COACHING AND DEVELOPMENT!

5.0

Nov 13, 2018

Excellent WFH Opportunity

Mentor

Recommend

CEO approval

Business Outlook

Pros

Working from home Being able to work flexible schedules Hourly pay plus incentives Group/Individual/Team Meetings Group Support From Other Team Member Management that Cares about their Employees

Cons

None at this time that I can think of.

Support.com Response

Another Wow! Thank you, we are thankful that your experience has been positive, and we strive to continue to impress! Keep the feedback coming, we can only continue on our path to constant improvement!

Viewing 163 - 165 of 474 Reviews

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