Is Support.com a good company to work for as a Solution Engineer?

Solution Engineer professionals working at Support.com have rated their employer with 1.3 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Solution Engineer Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Solution Engineer interview questions at Support.com .

Does Support.com pay Solution Engineer employees well?

Solution Engineer professionals rate their compensation and benefits at Support.com with 1.4 out of 5 stars based on 48 anonymously submitted employee reviews. This is 63.4% worse than the company average rating for salary and benefits. Find out more about Solution Engineer salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 461 reviews)); "Good benefits and 401k" ((in 82 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 23 reviews)); "Some great coworkers" ((in 22 reviews)); "decent insurance, scheduled based on performance." ((in 13 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 174 reviews)); "poor Management with in company" ((in 91 reviews)); "If you get a good supervisor" ((in 78 reviews)); "continuously growing workload, poor training, co" ((in 62 reviews)); "More and more responsibilities with no raises." ((in 40 reviews))

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Support.com Solution Engineer reviews

1.3

1% would recommend to a friend

(48 total reviews)

Lance Rosenzweig

Not enough data to show CEO approval

1% positive business outlook

Ratings by category

1.4

Work/Life balance

1.4

Compensation and benefits

1.2

Culture & values

1.2

Senior management

1.1

Career opportunities

1.0

Diversity & inclusion

Solution Engineer employees have rated Support.com with 1.3 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Solution Engineer professionals have a poor working experience there. Support.com is rated 66% below average by Solution Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

48 reviews

2.0

Jun 25, 2015

Was an okay job prior to 2014

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Working from home Benefits Paid time off

Cons

Working from home No pay raises The software they have you install on your computer, so that you can work, can bork your system with their poorly tested updates. Ask 4 different supervisors a question on a company policy, get 4 different answers Decent paying positions were outsourced to India/Malaysia Promotions are lateral, you will not work your way up.

1.0

Sep 26, 2014

work from hell

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Steady paycheck if you don't kill yourself after the first 2 weeks.

Cons

Dealing with bad coworkers that don't want to do there jobs, lack of care from management about broken promises of raises made nearly 4 years ago.

1.0

Aug 19, 2014

Unfortunate

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Work from home, don't have to use gas to get to work, at least you have a job.

Cons

atmosphere of dIstrust, bad moral, no morals, and scripts make the job not worth it, then they will lay you off with only hours notice if any and outsource your work overseas, and few months later try to rehire you for half your original pay.

Viewing 7 - 9 of 48 Reviews

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Support.com Solution Engineer reviews

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Ratings by demographic groups

Reviews by job title

Was an okay job prior to 2014

work from hell

Unfortunate

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