Tend reviews

3.6

69% would recommend to a friend

(201 total reviews)
avatar

Brian Bouma

67% approve of CEO

63% positive business outlook

Tend has an employee rating of 3.6 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

201 reviews
3.0
Mar 15, 2023

Is ok

Recommend
CEO approval
Business Outlook

Pros

Ortho team is an amazing group to work with.

Cons

the schedule is overbooked all the time for ortho and there is not enough staff and time to provide a good experience to the patients.

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Tend Response
3y
Thank you for sharing your experience and for the time you spend tending to our members. We are always looking to improve our team members’ experience and maximize a great member experience. We focus on hiring the right team members for the role, who embody the Tend mission and values, plus hire the right number of team members for our studio capacity. Ortho is a great specialty category that we offer at Tend, and our members are thrilled, which causes high demand. We do balance a model of caring for our members, while ensuring we have the right team member ratio. We are glad you are having a great experience with the Ortho Team, and encourage you to continue the conversation with us. Please reach out to us at people@hellotend.com or your leaders.
3.0
Feb 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Aesthetic, some learning opportunities, HSA

Cons

Long shifts, late nights , start up culture

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Tend Response
3y
Thank you for taking the time to share your experience. Feedback from our team members is extremely important to us and essential in helping us continue to improve employee experiences. We are thankful that you had learning opportunities, enjoyed the studio aesthetic, and saw value in our benefit offerings. Our goal is to create a positive working environment for our team, while also providing access to care for our members during times that are more convenient based on all different work and life schedules. We will continue to examine the optimal schedule for our team members through our quarterly engagement survey results and continue to develop as a growing organization. We are very proud of our diversity across our studios and continue to celebrate our diversity throughout the company. If you'd like to continue the conversation, please reach out to us at people@hellotend.com.
3.0
Feb 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay. State of the art technology. Great doctors. Advancement opportunities. Diverse.

Cons

Too many changes! It’s turning out to be just like any other DSO. The original culture made it a joy to come to work! Now it’s stressful! The prices of services keep going up. At first nitrous was free, then it went to $81 now it’s $145!!! And all of this happened over the course of 12 months!! The change in upper management wasn’t a good call and they constantly hire people with no dental knowledge or background which is frustrating to dental professionals

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Tend Response
3y
Thank you for sharing your experience and for the time you spend tending to our members. We are always looking to improve our team members’ & members’ experience and maximize Tend as an employer and dentist of choice. Those improvements do bring on changes, and we do our best to effectively communicate why we are making changes and how they will impact the team and our members. We also concentrate on hiring the top talent for our clinical and non-clinical roles, so while we do want our teams to be able to provide access to member care at full capacity, we do focus on hiring the right people. If you'd like to continue the conversation, please reach out to us at people@hellotend.com.
Viewing 118 - 120 of 201 Reviews

Glassdoor has 216 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.