The Revenue Optimization Companies (T-ROC) reviews about "manager"

Where do I start? Well in my experience I had an area manager that was okay with skirting the rules to get a sale, but beware because you will get fired for doing so, as I did. They don’t tell you everything up front and then will fire you for not knowing. They micromanage you on this Work Chat, which is a hostile environment created to belittle people and brag about sales. It’s honestly more toxic than any group chat you’ve ever been in. The manager provide no morale boosts, in fact they’re really good at breaking you down. If Walmart is open they expect you to work, even if there’s an active hurricane rolling thru and you lost power at home. If you have Covid they will write you up for missing work. If you do too well they will cut you as well because they don’t want to pay out so much commission. The managers will pile work on you with unrealistic goals based on the stores customer demographics and then lambast you when you fall short. It’s a revolving door of employees, I was there five months and every single co workers that was there when I was hired was gone, I was the oldest tenured rep. It’s okay to break rules only when it’s convenient for them and will discipline you otherwise. If they want to talk to you about breaking rules they will call you so that there isn’t a paper trail leading back to them. They don’t work with availability either, either you’re available or you can’t work. If the Walmart machines are down they still expect sales out of you. If the power went out in your store they still expect work from you. I could keep going and going but I don’t want to have an essay here.

Working on all holidays throughout the year

Horrible management Outdated payroll Demanding group chat Late pay checks Commission split w management Ex management commits fraud No time adjustments Schedule can be changed anytime Management changes your password PA announcements every 15 minutes Management definitely shows favoritism No area manager Some customers can be aggressive (rude) Lies about commission and pay

Everything else! The management is horrible! In the 8 months I worked there I had 5 different managers and 3 different regional managers. Because of that everyone had different rules that would constantly change every couple of months. The Walmart and TROC "partnership" is extremely hostile. Walmart employees were horrific to work with and TROC did absolutely nothing to help their employees. TROC managers would also encourage to push ALL phone sales through even if you suspect fraud. However, I never took that advice and for good reason. Also our inventory would get stolen once every few months, so it's pretty dangerous at night. This job didn't pay enough for all the hoops I had to jump through just to do my job. I could go on.

You’re sometimes pushed to do the impossible if you get stuck with low volume Walmarts Some Area Managers have terrible motivation methods & will talk to you how they desire, with the District Managers backing them up

This job requires you to be a forgetful type of person, working to the standards of this company is mental torture. They will force you to make sales on your first day, and it will only escalate, with the threat of firing you. THERE IS NO SENSE OF WORK. you will wonder why you got into that sunken boat. There is no supervision or help, the apps the company uses most of the time will not work. The manager will only remember you when it comes to more sales. This company destroys your self esteem about work, about yourself and all the time they will remind you that you are a weakling. You see new people coming in and out every day because nobody supports how this compound works.

This company used to care for their employees but not so much lately, less pay with new commission structure and more work

Upper management was a total joke, with no regard for anyones time. As this is a third party contracting company, you'd get just about what you'd expect from them. There is no sense of camaraderie between upper management and store managers. Once given the opportunity, they will throw you under the bus as soon as they can and your job is constantly on the line. Pto is a joke seeing as how each employee gets 36 hours a year(18hrs the first half and another at the second). There was little to no training for what we were told to do, which normally wouldn't be a big deal for me, but there was no way of finding the information we needed to complete daily operational tasks. What's worse is that you are quietly encouraged to work off the clock and your days off are more like a remote day.