Is Toys "R" Us a good company to work for?

Toys "R" Us has an overall rating of 4.0 out of 5, based on over 6,153 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 76% of employees would recommend working at Toys "R" Us to a friend and 68% have a positive outlook for the business. The best reviews about Toys "R" Us have been left by employees working as Human Resources , Stock Associate and Warehouse Worker .

Does Toys "R" Us pay their employees well?

According to anonymously submitted Glassdoor reviews, Toys "R" Us employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Toys "R" Us. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Toys "R" Us?

76% of Toys "R" Us employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toys "R" Us 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (97) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"Fun and cool to work great people" ((in 364 reviews)); "Great Coworkers and they were willing to assist" ((in 190 reviews)); "Good benefits overtime during season" ((in 90 reviews)); "The employees were great and supportive." ((in 88 reviews)); "fun work environment involving children and toys" ((in 78 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 386 reviews)); "Management poor and never took any responsibility for their actions." ((in 356 reviews)); "long hours and lack of payroll" ((in 235 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 188 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 113 reviews))

What are employees saying about Toys "R" Us layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Toys "R" Us layoffs and their outlook for job security at Toys "R" Us in 2026.

What are the top reviewed Toys "R" Us locations?

Wayne , New York , Houston , Los Angeles , Bronx , Dallas , Miami , Chicago , Atlanta , Philadelphia , Brooklyn , Jersey City , San Jose , Paramus , Newark , San Diego , San Antonio , Portland , Pittsburgh , Jacksonville , Flanders , Staten Island , Las Vegas , Orlando , Austin , Tacoma , Boston , Tukwila , Phoenix , Tulsa

Toys "R" Us reviews

4.0

76% would recommend to a friend

(346 total reviews)

David A. Brandon

78% approve of CEO

68% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.6

Compensation and benefits

3.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

346 reviews

Reviews about "Culture"

Return to all reviews

2.0

Jul 20, 2012

Why would a company be so short sighted in these days and with this economy to not plan for future transportation needs?

Driver

Recommend

CEO approval

Business Outlook

Pros

Many caring people in distribution and in the stores. Great power units, lots of opportunity to perform to the best of your ability and be rewarded for your performance.

Cons

Lots of communication problems from every direction. Trailers so outdated if they were inspected on the road many would be out of service. So the solution is to completely do away with the transportation department and outsource to another company and even though Toys folks were given the chance at a job with the new company they were drastically downsized in pay and benefits. All were told make a choice in 7 days or take your severance! Most had 3+ years all the way to 20+ years and were valued assets even as they were told the news.

3.0

Jul 17, 2012

Eh...not the worst but not the best either!

Sales associate

Recommend

CEO approval

Business Outlook

Pros

You are given evaluations once a year and then a "raise". The best thing about this place is that the people are so kind and friendly.

Cons

The pay is not awful if you are very young and don't have to pay much bills. Considering its location pay should definitely be better. The company would rather hire a bunch of new people than give current workers more than 10 or 15 hours. And working weekends seems to be a must!

5.0

Jul 5, 2012

Great place to work for a first time employee

Seasonal sales associate

Recommend

CEO approval

Business Outlook

Pros

- fun place to work and better than burger king lol - coworkers are mostly nice and dont mind helping out the seasonal associates -they don't ask you to stay late much, and you always get your scheduled lunches and breaks -the hiring process ( interview) was fun, and they hire people with little or no experience - they hire a diverse group of employees ( black, hispanic, etc) even though the area is mainly white - very flexible with scheduling, and easy to talk to hr about concerns, etc

Cons

- very little training, you watch someone for an hour or two and they let you jump right in as a cashier - management is iffy at best, the gm never smiles, and most of the other managers (besides the newest female manager) yell at you for asking for help ( such as when you tell them you need change) -lack of diversity in training- they kept me on cashier all the time while they let others go and do reshop - the clientele seems somewhat entitled ( did not like wainting in line five minutes even at a toy shop close to christmas?) and you have to be on constant alert for scamers at the register

Viewing 340 - 342 of 346 Reviews

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Toys "R" Us reviews

Ratings by category

Ratings by demographic groups

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Reviews about "Culture"

Why would a company be so short sighted in these days and with this economy to not plan for future transportation needs?

Eh...not the worst but not the best either!

Great place to work for a first time employee

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