United Ground Express reviews

Thank you for taking the time to share your feedback. We understand how disappointing it can be when work-related staffing challenges impact your ability to take advantage of one of the benefits our employees value most—flight privileges. At United Ground Express, our teams play a critical role in supporting safe and reliable airport operations. While there may be times when staffing needs require schedule adjustments or limit flexibility, we recognize the importance of work-life balance and making our travel benefits accessible whenever possible. We are continuously working to improve staffing levels, enhance scheduling processes, and create a better employee experience while ensuring our operations continue to run safely and efficiently for both our customers and employees. Feedback like yours helps us identify opportunities to improve, and we appreciate you bringing this concern to our attention. Thank you for your contributions, and we wish you the very best moving forward.

Thank you for sharing your experience with us. We’re happy you enjoy the flight privileges, and we’re sorry that your time with UGE has not met your expectations. We know that working at the airport can be physically demanding, and staffing issues can sometimes affect schedules. We are always working to improve our workforce planning, develop our leaders, and communicate better so employees feel supported and respected. Your feedback about staffing, scheduling, pay, and the employee experience is important and helps us make improvements. Many employees build rewarding careers at UGE and value the opportunities, teamwork, and travel benefits we offer, but we know we can always do better. If you’d like, please reach out to our HR team so we can find a better way to support you. Thank you again for your feedback. Best regards, United Ground Express