Whatfix Associate Director, Customer Success reviews

Whatfix Customer Success is best in class. You get to learn all the aspects of Customer Success and get top-notch mentoring. The process is perfectly laid out and keeps getting revised with Industry trends. We have some great enablers who ensure the team is up to date. A flat architecture where everyone is willing to brainstorm with you and pitch in their ideas and tribal knowledge. One gets to travel a lot for customer visits if you love traveling. A recent realization is that the processes are so perfectly in place that even with the recent COVID situation, it didn't even take a day for the management to implement the BCP and keep things smooth. On top of that, management ensures you have everything you need at every point of time, no questions asked! In normal days, you get free lunch/dinner, snacks, unlimited coffee/tea, and cab drop-off facility too.

I work in the customer success department. Here -You draw your own boundaries when it comes to growth and your work. So it's an amazing place for an individual who is looking for a good learning curve and career growth. -individuals resonate with the culture of the company as many have been part of the company since it's early days. So you can expect aggressive as well as supportive leaderships across the management. -company covers your meals both in the afternoon and night . - company also provide cab facilities in case you leave from the office after 10 pm.