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dotloop

Part of Zillow

Engaged Employer

dotloop reviews

4.1

81% would recommend to a friend

(50 total reviews)
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Rich Barton

59% approve of CEO

75% positive business outlook

Ratings by category

4.4

Culture & values

4.1

Diversity & inclusion

4.1

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Reviews by job title

50 reviews

Reviews about "Culture"

Return to all reviews
5.0
Jun 2, 2015

The possibilities are endless

Customer success associate
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the culture at dotloop is absolutely phenomenal! We are a family. I have never worked with so many passion-driven individuals who are all on the same path as far as success and growth. We grow together, and we grow dotloop - which is exactly how it should be! This is a great place to make a career. Opportunity arises constantly. Management is supportive and willing to help you achieve your personal goals. They let you learn from your mistakes - fail forward. Benefits are excellent! Upper management actually listens to the employee voice. Completely focused on customer satisfaction and success.

Cons

While I stated that this is a great place to make a career, some individuals may struggle because you essentially have to determine your own path. There are no set career paths, so you never really know in which direction you are headed. I personally enjoy this, I like creating my future, but others enjoy the security in knowing what the next step is. Communication between departments could improve - but I know that this is something we are working towards. I feel that at times, we lose sight of focusing on the few things that matter most- our product in specific. I feel like we are adding things to our site before some of our core functionality issues have been completely resolved.

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dotloop Response
11y
Thanks for this thoughtful review, and I'm so glad that you feel at home in our culture! As you mentioned, we continue to work on improving cross-departmental communication as well as focusing on the few things that matter most. I'm confident that you will see big improvements on both fronts with the introduction of our new project teams, as discussed in the all-hands FYI meeting last week. That said, we still have work to do and I can assure you that we won't stop until we get it right. Onward! Austin
5.0
Apr 24, 2015

Fast paced, exciting, and lots of room to grow.

Customer support team lead
Recommend
CEO approval
Business Outlook

Pros

The culture is my favorite thing about dotloop, I've never worked with a more caring and hardworking group of individuals than I have here. Lots of room to progress your career and move up in the company if you're willing to put forth the time and effort. Management isn't overbearing and lets you learn from your mistakes.

Cons

This may not necessarily be a con depending on who you are, but the fast paced environment of the business can be a bit overwhelming at times if you're not able to change focus quickly. I personally find it exciting.

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dotloop Response
11y
Thanks for this review. It's great to see "culture" highlighted so favorably, as great cultures build great businesses. And yes, we will continue to focus on improving communication between departments. Onward! Austin
4.0
Apr 21, 2015

Great Community, Great Product

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Nice people, friendly and willing to help/ engage with you - Flexible schedule - "do what helps you be the most productive" type of attitude - Interesting and promising product - Forward thinking

Cons

- Lack of effective communication between departments - Must be willing to map out your own career path (could be good or bad depending on the person)

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dotloop Response
11y
Thanks for this review. I really love your first comment in Pros about enjoying the people that you work with! As for the Cons, the feedback you shared about communication across departments and career development are topics that we've been focused on improving. Beyond what we are already doing through regular cross-departmental meetings as well as the weekly all-hands FYI meetings, please feel free to share any other ideas that you might have with your supervisor or me direct. Lastly, I'd love to learn more about the "focusing on the few things that matter" feedback. Focus is definitely an approach that I value (as you know, it's one of our core company values) and if it feels like we are not focused I assume personal responsibility for that. Through 2014 and 2015 we have only been focused on three things: 1) Servicing our Customers, 2) Selling Strategically and 3) Monetizing our Network. I'll be sure to raise this topic and gather additional feedback in our weekly FYI meeting today. Thanks again for sharing your honest feedback, transparency is necessary for us to improve/grow as an organization! Austin
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