Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 24 reviews)); "Good pay.Better people to work with" ((in 23 reviews)); "Build.com has a great culture." ((in 17 reviews)); "Good benefits" ((in 15 reviews)); "Lots of free food and stuff" ((in 11 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 11 reviews)); "Multiple times different managers had given entirely different direction and rule set." ((in 7 reviews)); "Not a lot of additional training." ((in 7 reviews)); "It doesnt feel like upper management cares about its employees." ((in 7 reviews)); "Lack of transparency and communication" ((in 6 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

310 reviews

1.0

Sep 18, 2018

Dont Believe the Positive Reviews!!!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Sometimes you get some free things but only when the vendors pay for it.

Cons

1. Lost of Money. Taking away manufacture spiff cards, lower commission rate, and they lost all OT as you can see in the reviews. 2. The Work Hard Play Hard culture is no more. I am not going to say I should label this as a con but for someone who was hired and have seen HR use this still to get people hired here is a joke. Dont be surprised if there is no Christmas Party

2.0

Dec 22, 2017

Great if you plan to get out quick

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This company is the perfect place to work if you're a new college grad. It gives you the opportunity to test out a lot of different roles if you're not quite sure what you want to do for your career yet. If you're looking for a short term and more social work experience then this is perfect for you. The employees that work here are so passionate, which makes it an exciting place to work at first. Friedland being gone is the best decision this company has made in years, so there could be a lot of good things coming for Build.com once they can get their management team figured out.

Cons

Short term is all that you can expect from Build.com. Expecting to build your career here and actually advance through the company is pointless. They only give the high up positions to external hires, but then don't train them, then end up firing them about 6-12 months later. They don't pay their employees fairly, HR's main focus is party planning, and the disorganization and lack of structure causes a ton of unnecessary, wasted time and stress. People get away with a lot more than they should and one of the main lessons i learned here was to "cover my a**" if I wanted to keep my job. It is not abnormal to be bullied or put down here... and even when the issue is taken to HR - nothing is done about it.

Build.com Response

8y

I'm sorry your experience at Build was poor in the end. We are a company of constantly trying new things and sometimes that change can be very difficult and not well received by all. Chris led us to $1 Billion, and was profitable every step of the way. We couldn't have done it without him. We hire from within primarily, and also hire externally when appropriate. It's a balance, but the opportunity for advancement is quite different than you portray. We very much care about our employees and are always trying new things to show that appreciation. I am sorry your experience with management and HR was different.

1.0

Dec 20, 2017

Incompetent for a Large Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is a Panera not too far from HQ.

Cons

Lies, lies, lies, and total disregard to an excellent producer. Don't make to much, they will surely neuter you and eventually replace you with another fresh faced college kid on the cheap.

Viewing 7 - 9 of 310 Reviews

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Dont Believe the Positive Reviews!!!!!

Great if you plan to get out quick

Incompetent for a Large Company

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