So much potential but wrong management style - Anonymous employee InComm Employee Review

1.0
Aug 3, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is above industry standard for some dept. Gift/Prepaid industry is booming. Location is great, right of Williams St near 85/75 connenctors Love the cafe

Cons

Managed based on fear which results in employees fearful to reach out beyond their typical job functions. Basically, everyone works in a box because they are afraid to lend a hand. As noted by others, no training. No structure to process/procedure, everyone "wings it". They have a few tenured employees who know the ends and outs but they are too busy to help. It would be great idea to start pushing a funnel of suites/products instead of a bunch of custom. They need to back off sales momentarily so that the systems/IT can catch up.

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5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, remote work, great coworkers

Cons

Maybe more room for growth

1.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to do multiple peoples jobs.

Cons

Little vacation time, bad 401k matching, 1-ish% raises yearly, everything is a rush. I’d invent a new phrase for this company: “macro-micro management.” Leadership constantly pushes arbitrary KPIs, and even when you meet or exceed them, performance is still judged subjectively based on management’s feelings rather than actual analytics or results. There’s a persistent culture of surveillance and criticism with very little constructive feedback or direction. It often feels like, “I don’t know what I want, but it’s not this.” Sales lacks clear strategy, marketing feels disconnected and uninspired, and morale across teams is extremely low due to turnover and frequent firings. Overall, the company environment feels unstable, poorly managed from the top down, and difficult to trust as an employee. I would not recommend working here. Full of “yes” people with no strategy.

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