Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 633 reviews left anonymously by employees. This rating has been stable over the past 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"Great people and you are appreciated" ((in 41 reviews)); "The culture here is great" ((in 41 reviews)); "Benefits are good" ((in 23 reviews)); "great training and place to start" ((in 22 reviews)); "Great work life balance and co workers" ((in 14 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Pay is low compared to industry averages" ((in 19 reviews)); "Focus on whole life insurance when this may not be the best option for all clients." ((in 17 reviews)); "Senior leadership has no personal, first hand experience as an advisor with the company" ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 13 reviews)); "Low salary provided by organisation" ((in 9 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Career opportunities

4.1

Compensation and benefits

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

576 reviews

4.0

Jun 6, 2024

Rough Around the Edges with Tremendous Potential

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

- sponsored licensing period - frequent corporate trainings and support - support/training in your local office - "fast start" program for new advisors (6 months salaried @ 4k/mo while in the fast start program) - once you graduate the fast start program, you have SIGNIFICANT autonomy to build your business - capable corporate IT department - leaders of many other departments are amazing, capable and experienced - military focused organization (80% of advisors are either current or retired military, most company is very punctual, regimented & detailed or has significant leadership experience as a result of their time in the military)

Cons

- company growing pains (no one has the same answer for 1 question) - overly complicated advisor compensation (1,072 rules dictate how advisors are compensated) I heard multiple times "My paycheck is a surprise every month." - due to SIGNIFICANT autonomy getting your business rolling successfully within 1-3yrs is exceedingly difficult. - military focused organization (lots of dominant personalities, your area of specialty/how you run your book of business will change depending on what First Command location you work in.

First Command Financial Services Response

2y

Thank you for your thoughtful review. We appreciate your comments on the benefits of working at First Command, including training and dedicated support from our Home Office. At First Command, one of our most valuable offerings is the Fast Start program, which provides intense professional development to prepare new people to serve our clients as independent Advisors. As you've mentioned, some of the benefits of that program include paying new Advisors during the training period and offering a full array of employee benefits. Through the program, our Advisors learn how to build and grow their own business, serve new clients and provide face-to-face financial coaching. Our Advisors are eligible to earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. Our Advisors often tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. We appreciate your feedback on including more training on financial planning and will be sharing your thoughts with leadership.

5.0

May 14, 2024

Great Place to Work

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

First Command has a wonderful culture. As a home office employee, they value the work-life balance and offer extra "flex" PTO days to support that. They're always striving to improve the experience for employees and clients alike. I've worked both in the field and at home office and have had a great experience overall.

Cons

As a field advisor, you're income is entirely tied to how well you do. Each office is also different in support and training.

First Command Financial Services Response

2y

Thank you for sharing your experiences as a Field member and as part of our Home Office. Many of our Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. The mission of our company is also incredibly important to our employees at the Home Office. Our Advisors go through an extensive training program designed to equip them to serve our clients as independent contractors. Advisors learn how to build and grow their own business, serve new clients and provide face-to-face financial coaching. At the Home Office, we seek to attract and retain talented people by providing employees with opportunities to enhance their professional knowledge and develop leadership skills. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Thank you for taking the time to review us. We're excited you're on the team.

4.0

May 9, 2024

Really Nice People

Advanced planning consultant

Recommend

CEO approval

Business Outlook

Pros

All the people you work with are incredibly kind and root for each other.

Cons

Doesn't feel like they help clients with their best interests in mind. Just an avenue to sell whole life insurance.

First Command Financial Services Response

2y

Thank you for your feedback with us. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Regarding your comments on whole life insurance – our company does not focus on the sale of any specific type of financial product. Our Advisors offer products and services in the context of financial coaching through a comprehensive financial plan. First Command seeks Advisors who believe in this approach and always put our clients first. In this way, we maintain a culture that reflects the high ethical standards and best practices of the financial services industry. We appreciate you taking the time to share your experience with us. We will be sharing your comments with our leadership team.

Viewing 361 - 363 of 576 Reviews

Jobs at First Command Financial Services

Administrative Assistant

Document Processing & Imaging Specialist

Fort Worth, TX

View job

Administrative Assistant

View job

Senior Experience Researcher and Designer