Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 633 reviews left anonymously by employees. This rating has been stable over the past 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"Great people and you are appreciated" ((in 41 reviews)); "The culture here is great" ((in 41 reviews)); "Benefits are good" ((in 23 reviews)); "great training and place to start" ((in 22 reviews)); "Great work life balance and co workers" ((in 14 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Pay is low compared to industry averages" ((in 19 reviews)); "Focus on whole life insurance when this may not be the best option for all clients." ((in 17 reviews)); "Senior leadership has no personal, first hand experience as an advisor with the company" ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 13 reviews)); "Low salary provided by organisation" ((in 9 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

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First Command Financial Services

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Career opportunities

4.1

Compensation and benefits

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

576 reviews

1.0

Nov 12, 2023

Beware …

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Appears to have ‘family’ environment. Location of HQ is in Fort Worth Benefits are good. ESOP is good

Cons

Family environment over-rated. Feels that you must be in the office to get work done and be productive. Several issues with EEOC. While they have women in Exec positions…it a facade. Information Technology and security is now run by men who are intimidated by strong women.

First Command Financial Services Response

Thank you for sharing your feedback with us. We are sorry to hear about your negative experience. The sense of family at First Command is strong. Our focus is on creating and sustaining an environment in which all members are valued for their unique characteristics and contributions and where we all have a seat at the table. Our commitment to diversity and inclusion is reflected in our Executive Leadership Team, where more than half of our leaders are women. We take equal employment opportunities at First Command very seriously and encourage you to contact our Human Resources department at hr@firstcommand.com to provide us with more information about your experience. First Command is committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. Employees are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. We will be sure to make our leadership aware of your concerns.

3.0

Nov 4, 2023

There is potential for a great opportunity.

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

There is the possibility stay with the company if you relocate; there are jobs available remotely and in office. The things I've learned are transferable to new positions.

Cons

On the job training is frustrating, I can only learn something if the situation arises. Each office is different so there is no consistency if you move to a new location. My personal experience in my specific office, I was underpaid; I made the lowest wage compared to everyone on this site.

First Command Financial Services Response

Thank you for your feedback. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. Your comment on compensation is an important one. We offer competitive pay and benefits to employees in our Home Office in Fort Worth, Texas. Local Advisors are responsible for the pay and benefits they offer to their office managers and other support staff professionals in our local offices. In all cases our goal is to attract the best people and reward them for committed service. First Command maintains an open-door policy, and we encourage employees to discuss business-related problems with their supervisors or management. Employee surveys and Glassdoor reviews provide us critical insights, so thank you for taking time to share your perspective.

5.0

Nov 2, 2023

FC

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are wonderful. The mission is powerful and worthwhile. Great campus. Employee owned which is awesome.

Cons

Same as a lot of companies right now, there’s a lot of change. Been on an agile transformation journey for a few years but old habits of deadlines, even when not compliance driven are still pushed.

First Command Financial Services Response

Thank you for sharing your experience as a First Command employee. The mission of our company is incredibly important to our employees and Advisors. They value the opportunity to serve military personnel and their families in a meaningful way. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. Regarding our Agile journey, we are dedicated to making continuous investments in our processes, technology and digital capabilities to enable ongoing business growth and enhance our client experience. Thank you for your feedback.

Viewing 379 - 381 of 576 Reviews

Jobs at First Command Financial Services

Document Processing & Imaging Specialist

Personal Banking Associate

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Beware …

There is potential for a great opportunity.

FC

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