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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(575 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

575 reviews
5.0
Mar 9, 2018

One Team

Recommend
CEO approval
Business Outlook

Pros

We are a family. We have our dysfunctional moments, but we have the best clients in the world. We serve those who serve in the pursuit of THEIR financial goals. We love our clients, and we mostly love each other. We serve on 1 team. Our home office support is the best in the WORLD. These people help us to help our clients as if they were their own. They are the duck feet paddling hard under the water. They are our friends. Our compliance and legal teams keep us above reproach with all regulatory agencies. Our Principals and DA's ensure that we are all operating at the highest fiduciary standards to ensure every recommendation is in our client’s best interests. When the DOL rules came out we were prepared and ahead of other companies with our compliance.

Cons

The company has some really wonderful people who are retiring.

1.0
Mar 6, 2018

Financial Advisor

Recommend
CEO approval
Business Outlook

Pros

Potential to earn a lot of money.

Cons

Very unethical company. Former advisors are suing them over exploitive and misleading hiring practices. I was encouraged to give bad financial advice to a retired Air Force veteran simply to make more money for myself and my boss. Sole motivation is greed.

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First Command Financial Services Response
8y
First Command is committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry. Since 2009, the Financial Planning Association has recognized First Command as an FPA Alliance member – one of only two firms ever to receive this prestigious honor. FPA Alliance firms demonstrate an unwavering commitment to the financial planning process and to their clients, delivering all financial planning services in accordance with the FPA Standard of Care. With that in mind we are particularly concerned about your statement that you were “encouraged to give bad financial advice.” That is not how First Command conducts business. On the contrary, our policies and actions are continuously monitored to reflect a culture of compliance and a fiduciary standard of conduct by which we first and foremost act in our clients’ best interests. Your statements represent a serious matter to us that we wish to address. In the meantime, I urge you to report your concerns, with further details, to our Quality Management Team via email at Quality_Management_Inbox@firstcommand.com so we can investigate and take any appropriate action that may be warranted.
1.0
Feb 21, 2018
Recommend
CEO approval
Business Outlook

Pros

They genuinely care about their clients. They will pay for your licensing. If you are a young person starting out with no expenses, or a military spouse who already has an income you can depend on, and are a natural salesperson, this is the job for you. If not, read on. I remain a client of FC if not an "employee".

Cons

It's been over a year since I left so I have had time to gain some perspective and let the dust settle. This was the first job I have ever quit. Here is what I feel an prospective "employee" of FC needs to know: For the first year (they push for sooner than that) you are an employee of the First Command corporation. Then once you "go independent" you are now an independent who works with First Command, gets support and software (both are excellent by the way) from First Command, does things the First Command way, sells to who First Command wants you to sell to, gets money from First Command etc. But....you do not work FOR First Command so your paycheck does not have any taxes taken out, you have to provide your own benefits package, pay your own office rent, supplies, etc. (minus a small stipend based off of performance and the whim of your District Advisor-who interestingly is also an independent contractor even though the company expects them to fly up to home office constantly to conduct training, etc.), pay for your own office assistant, advertising (although it has to be within strict rules), attended mandatory training events, etc. I point this out because asking around to friends in other firms you are an employee of that firm with all that carries. FC saves itself endless expense although in their defense they claim this allows them to pass the maximum amount of compensation on to you. Here is the challenge with all of that. With normal firms, if you start a client, you keep that client unless there is some reason for them to decide to change advisors. You build up a stable of clients and wealth under management and all those years of struggling pay off in the long run. With First Command, they want their clients to always have someone face to face (which to be fair, is an excellent model for taking care of their clients). That means you start the client and when they move (and their clientele is military so they almost ALWAYS move) you lose that client. Gone. With the assets you brought in. If you are by a large base, you have enough clients moving in to make up for the ones moving out. If you work at a small base or a base with high turnover (like a training base without many permanent personnel), you will start a ton of clients, get great praise heaped on you by the home office for your New Clients Created, and make other advisors down the road rich when the client moves on, meanwhile you struggle to keep up with your goals that First Command directs towards you which are always going up. If you are not a sales person, do not hire on (this is true of most Financial Advisors I would bet). 90% of your job is convincing people to buy what FC has to offer. The 10% that is actual financial management you will pick up quickly and the vast array of software and home office expertise and eight layers of Compliance will make sure you do a good job at it.

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First Command Financial Services Response
8y
Thank you for taking the time to share your experiences as a First Command Financial Advisor. While you determined that this career was not the right fit for you, we do appreciate that you remain a client. Please know that we value your business and are committed to providing you the best possible service today and in the years to come. As you have noted, for some, this is not an easy career. You commented that it is a job for a natural salesperson. Certainly an ability to sell oneself is important for anyone who is self employed, especially an Independent Contractor who is launching a new business. But sales ability alone is not enough. We have found that Advisors who are primarily motivated to sell products do not typically enjoy long-term success. Our most successful Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military families in a meaningful way. Seven out of 10 First Command Financial Advisors come from the ranks of veterans and military spouses. For these Advisors, the career is about serving those who serve. It is about staying connected to the military community in a way that adds value to the lives of service members and their families by helping them pursue their financial objectives and goals.
Viewing 433 - 435 of 575 Reviews

Glassdoor has 632 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.