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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(126 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

Reviews by job title

126 reviews

Reviews about "Compensation"

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5.0
Sep 23, 2024

Mission-driven and a true family

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Inspirational mission, hybrid schedule, ESOP, work-life balance, reasonable expectations, effective and engaging leadership, kind coworkers, opportunities for advancement, bonus structure, base pay, paid volunteer opportunities, dress-for-the-day attire, monthly leadership updates

Cons

PTO is low, especially given the bank has more paid holidays than home office

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First Command Financial Services Response
1y
Thank you for sharing your experience with us. First Command is owned by employees through an employee stock ownership plan (ESOP) and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. A key part of that positive environment is our focus on serving those who serve. Our employees and Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. Nine out of ten First Command Financial Advisors come from the ranks of veterans and military spouses. For these Advisors, the career is about serving those who serve through face-to-face financial coaching. Our Advisors and employees always put our clients first and offer products and services in the context of a comprehensive financial plan. The result is a culture that reflects the high ethical standards and best practices of the financial services industry. Thank you for taking the time to share your experiences.
3.0
Aug 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Holidays off, some advisors give you bonuses if they feel generous in sharing the ones they earn

Cons

Administrative Assistants are hired directly by the Financial Advisor, sometimes this means you work for a tyrant. I worked for a woman who in a years time went through close to 15 people in my position. In the interview she stated she would give 6 months training but would demean her employees and micromanage them. Her employees never left the 6 months training period. There was nobody to report her behavior to because the advisors are considered “small business owners” so they just rented their space. Absolutely no accountability for the advisors actions.

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First Command Financial Services Response
1y
Thank you for sharing your perspective with us. It is unfortunate to hear about the situation you’re describing. At First Command, we are committed to attracting and retaining talented people by creating and sustaining a culture that inspires our employees, independent Advisors, and staff with the goal of making them feel valued as part of our larger team. Encouraging feedback and constructive criticism from our employees, independent Advisors, and staff is part of that commitment. All are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. We encourage employees to communicate challenges like the one you’re describing to their supervisors or management, including Field leadership. We will be sharing your feedback with our leadership team so we can continue to improve.
3.0
Aug 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Near to where I live

Cons

Low salary, hard to step up

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First Command Financial Services Response
1y
We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. Your comment on compensation is an important one. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. Additionally, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees which is funded entirely by company contributions. We'll be sharing your thoughts on a challenging career growth environment with leadership. We also encourage you to have these important discussions with your leader. Thank you for sharing your experience with us.
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