Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 635 reviews left anonymously by employees. This rating has been stable over the past 12 months. 88% of employees would recommend working at First Command Financial Services to a friend and 89% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

88% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 43 reviews)); "Great people and you are appreciated" ((in 39 reviews)); "Benefits are good" ((in 24 reviews)); "They also have great training on the Federal Employee market." ((in 23 reviews)); "Great work life balance and co workers" ((in 15 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 16 reviews)); "Senior leadership has no personal, first hand experience as an advisor with the company" ((in 15 reviews)); "Low salary provided by organisation" ((in 10 reviews)); "Commission and compensation is confusing." ((in 8 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

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First Command Financial Services

First Command Financial Services reviews about "pay"

89% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

87 reviews

5.0

Jul 19, 2021

Great Employer

Administrative assistant/receptionist

Recommend

CEO approval

Business Outlook

Pros

Great Employer to work for.

Cons

Low Pay for the hours and expectancy of work

First Command Financial Services Response

Thank you for sharing your positive experience working at First Command. We are committed to attracting and retaining talented people. Employees in our Home Office in Fort Worth, Texas, enjoy an attractive compensation package. Local Advisors set the pay and benefits for their office managers and other support staff professionals in our local offices. In all cases the goal is to attract the best people and reward them for committed service. Thank you for taking the time to share your perspective.

3.0

Feb 20, 2021

Review

Brokerage operations associate

Recommend

CEO approval

Business Outlook

Pros

Family like atmosphere with nice people

Cons

Pay is not worth the work

First Command Financial Services Response

We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. Your comment on compensation is an important one. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you taking the time to share your experience.

3.0

Aug 19, 2021

Know what you are getting into.

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Company will pay for FINRA licensing and insurance licenses. Uncapped potential for income as an independent contractor.

Cons

High turnover rate for new employees. Spend 6 months as a salaried employee then become an independent contractor. This job requires a lot of prospecting and cold calling. Not a lot of warm leads. If you don’t sell insurance then you will not make it in this business.

First Command Financial Services Response

Thank you for taking time to share your experience as a First Command Financial Advisor. We seek to attract and retain talented people by providing Advisors with opportunities to enhance their professional knowledge and develop leadership skills. As you note, our Advisors do face some challenges in growing their business, but they also enjoy many opportunities. One of our most valuable offerings is the Fast Start program, which provides intense professional development to prepare new people for success as independent Advisors. Some of the benefits of that program include paying new Advisors during the training period and offering a full array of employee benefits. Through the program, our Advisors learn how to build and grow their own business, serve new clients and provide quality, face-to-face financial coaching. Our Advisors are eligible to earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. An essential part of this career is advising clients in strategies to manage their unique financial risks. This client-first approach to insurance is key to our commitment to follow the highest ethical standards and best practices of the financial services industry. We appreciate your feedback and thank you for taking the time to share your perspective.

4.0

Sep 8, 2020

Great Place to Learn

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Great Atmosphere. Opportunity to learn more about insurance and investments.

Cons

Low pay and no benefits as you are working for independent contractors.

First Command Financial Services Response

Thank you for sharing some of the benefits of working at First Command. We are committed to attracting and retaining talented people. Employees in our Home Office in Fort Worth, Texas, enjoy an attractive compensation package. Local Advisors set the pay and benefits for their office managers and other support staff professionals in our local offices. In all cases the goal is to attract the best people and reward them for committed service. Thank you for taking the time to share your perspective.

5.0

Dec 8, 2020

Good Place to Work

Senior administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Good Pay, Great Benefits, Good Support System

Cons

Non really - Unique Culture

2.0

Jun 26, 2020

Not how it seems

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Working with military personnel and families

Cons

Very political and there was very little help. This is a SALES job. IF you do not have a list of friends and family, or have the opportunity to take over someone book of business this is job is very tough. You generate your own leads. If you are unable to you may end up paying the company to work there, rather then them pay you. Once you become on independent contractor, you have to pay for the office space you use, the marketing you do, the office manager that files paperwork. That money comes out of your commissions. So be prepared.

First Command Financial Services Response

Thank you for taking the time to share your experiences. Your observation aligns with the feedback we get from our most successful Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. Four out of five First Command Financial Advisors come from the ranks of veterans and military spouses. For these Advisors, the career is about serving those who serve. It is about staying connected to the military community in a way that adds value to the lives of service members and their families by helping them pursue their financial objectives and goals. As you note, our Advisors are working in a sales career. They do face some challenges, but they also enjoy many opportunities. As independent contractors, they have scheduling flexibility and unlimited earning potential. We seek individuals with internal drive, entrepreneurial mindsets and a desire for professional growth. We provide new Advisors with an extensive training program designed to equip them to succeed as independent contractors. Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. They learn how to coach our clients to become financially disciplined and confident in their pursuit of financial security by addressing the spectrum of financial issues they face. We always put our clients first. We are committed to a culture that reflects the highest ethical standards and best practices of the financial services industry. Again, thank you for taking the time to share your experiences.

5.0

May 24, 2021

Great place to work!

Recruiting specialist

Recommend

CEO approval

Business Outlook

Pros

Culture, work schedule, great management, and pay/benefits

Cons

I do not have any cons to share.

First Command Financial Services Response

Thank you for taking the time to share your positive experience and the benefits of a career with First Command. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We appreciate your feedback and thank you for taking the time to share your experience.

2.0

Nov 29, 2021

Below market pay, merit bonus does not keep up with cost of living

Product management

Recommend

CEO approval

Business Outlook

Pros

The work is fine and generally I am left to be self sufficient. They have paid for additional certifications.

Cons

Little to no diversity efforts. Poor culture leads to poor office interactions. People are called "hood rats" or told "bye Felicia" and HR does not take these things seriously Base pay is below market rates. Return to office is mandatory 2 days a week. "Merit" increase was only 3%, less than inflation. No 401k matching. The esop contributions are on a very long 6 year vesting schedule. Poor training leaves you unprepared do deal with issues that may arise, even 3 years into the job. Often there is 1 person who knows the answer to, or has access to fix and issue, and if that person is out of office, you must wait for their return for a resolution.

First Command Financial Services Response

We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. Your comment on compensation is an important one. We focus on providing our employees with extensive training and opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. At First Command, we recognize and appreciate the value of a diverse workforce, and we foster an inclusive environment where feedback is encouraged. Thank you again for taking the time to share your experience.

4.0

Sep 4, 2020

Initial year with First Command

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Great training program; pay for licensing; supportive at all levels

Cons

like any Financial Advisor position which leads to an independent contractor, you must meet gates to continue; opportunities stiffled due to Covid-19, just like many other businesses

First Command Financial Services Response

Thank you for sharing some of the pros of a career as a First Command Financial Advisor. As you note, one of our most valuable offerings is our training program. We provide intense professional development to prepare new people for success. Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face coaching. Our most successful Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. Four out of five First Command Financial Advisors come from the ranks of veterans and military spouses. For these Advisors, the career is about serving military families by helping them pursue their financial objectives and goals. The result is a culture that reflects the highest ethical standards and best practices of the financial services industry. During the COVID-19 pandemic, we hope you’ve experienced the added resources provided to our Advisors to enable ongoing business growth and continued servicing of existing clients. We quickly enabled digital engagement tools, and we are encouraging our Advisors to reach out to their leadership team for marketing ideas and support. Again, thank you for taking the time to share your experiences.

Viewing 16 - 18 of 87 Reviews

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Great Employer

Review

Know what you are getting into.

Great Place to Learn

Good Place to Work

Not how it seems

Great place to work!

Below market pay, merit bonus does not keep up with cost of living

Initial year with First Command

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