Firstsource Solutions Customer Service Agent reviews

Thank you for taking the time to share feedback At Firstsource, the career progression is through a robust competency-based assessment process and we pride in having a vast majority of our leaders who are home-grown. We encourage you to connect with your HR team to know more in detail about the process. Wishing you a fulfilling career with Firstsource.

Thank you for your feedback. Your experience is not reflective of the supportive, inclusive and fair environment we work so hard to provide for our people, and we are concerned. We know that working in a fast-paced environment can be difficult some days, which is why we strive to make sure employees are well supported on the floor and off. We hope you know about our Employee Assistance Program, which provides support, counselling and advice on all life matters, both work-related and in your personal life. We also have a number of mental health first aiders onsite and you can reach out to them. Management is there to support our employees at all levels. Please reach out to your HR team, so that your concerns can be addressed. If you’d prefer, you can also raise your concerns directly with our operations leadership via the 'Ask Simon' feedback form. You can do so anonymously, or identify yourself and seek a resolution from our Vice President of Operations. All our employees are valued and we don’t want you to have a negative experience while at Firstsource. Let us work with you to improve your experience here.