Is Firstsource Solutions a good company to work for as a Customer Service Agent?

Customer Service Agent professionals working at Firstsource Solutions have rated their employer with 3.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Agent employees well?

Customer Service Agent professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 42 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Agent salaries at Firstsource Solutions.

How happy are Customer Service Agent professionals working at Firstsource Solutions?

56% of Customer Service Agent employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 87% in the past 12 months. Customer Service Agent professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Agent reviews

3.5

56% would recommend to a friend

(42 total reviews)

Ritesh Idnani

54% approve of CEO

56% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Culture & values

3.2

Work/Life balance

3.2

Senior management

3.1

Compensation and benefits

3.1

Career opportunities

Customer Service Agent employees have rated Firstsource Solutions with 3.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

4.0

May 27, 2020

Good

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Good pay for sky tv

Cons

Very strict atmosphere in the office

Firstsource Solutions Response

Thank you for taking time to share review. We love receiving feedback from our employees as it allows us to make Firstsource a better place to work. Due to the nature of our business, it comes with a few restrictions to drive Information security. We encourage you to connect with your HR team to discuss your concerns. Wishing you a fulfilling career at Firstsource!

1.0

May 19, 2020

Awful

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Almost always looking for new people

Cons

Poor management, Team Leaders who sit at back of room playing FIFA, Toilets left in disgraceful conditions for cleaners to deal with. CCTV cameras at front of building don't work, no security for cars. Treated like a number. Managers who break companys own rules (vaping inside building).

Firstsource Solutions Response

Thank you for providing your feedback. We are sorry to hear that you did not have a positive experience while working with us. We believe in creating work environment that respects and supports our employees at every level, and we encourage them to provide feedback in all stages of their employment with us. Your feedback is not reflective of work environment we work hard to maintain, and we will look into the claims you have made and take any necessary improvement measures. We take your feedback sincerely and will do our best to improve.

3.0

Jan 24, 2019

Depends on the account

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Some of the accounts are great to work on.

Cons

Other accounts are horrible to work on.

Viewing 37 - 39 of 42 Reviews

Jobs at Firstsource Solutions

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