Firstsource Solutions Customer Service Agent reviews

Thanks for writing in. We are glad to know that our efforts to provide competitive compensation and a supportive work environment for all our employees are well received and valued. Our Management is very much committed to motivating and supporting our employees. It is disappointing to know that you are not experiencing the same. Regarding your concern on long working hours - a lot of our employees like completing their hours across four days so they can have an extra day off, but we do have a wide range of other shift patterns available, so you can work the hours that best suit you. Please discuss this with a member of our local HR and Management team and we will do our best to facilitate your request if you have any further concerns do please give us feedback in all stages of your employment. Wishing you a fulfilling career with Firstsource!

Thank you for sharing your feedback. We are very sorry to hear that you are not receiving the best experience with us. This pandemic has required significant changes / adjustments to our work environment at a rapid pace. There are strict requirements and protective measures that Firstsource takes to ensure we can provide you with a safe and healthy work environment. Compliance measures are being followed for the customers to receive the best-in-class services and to ensure that our services are consistent. Certainly, these checks are to ease the way we work and as you rightly mentioned Fun is always a part of Firstsource’s way of work. Our HR team ensures to inject a bit of fun into the day wherever possible, with bingo, awards ceremonies and prizes for high performers, incentives and freebies. In regards to your pay issues, there are many reasons why your payment may not always be the same. There are also times unfortunately when it’s a genuine system error. Management and payroll will work urgently to have it rectified for you as soon as they are made aware. We take your feedback sincerely and will do our best to improve. Wishing you a fulfilling career with Firstsource!