Is Firstsource Solutions a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

82% would recommend to a friend

(61 total reviews)

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

61 reviews

2.0

May 29, 2024

Basic call center

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

Ability to play games during downtime.

Cons

It is a call center.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. It's great to know that there's the flexibility to engage in activities like playing games during downtime.. We're committed to making the work environment as supportive and enjoyable as possible while addressing any concerns employees may have about their roles and responsibilities.

3.0

May 21, 2024

Not bad

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home opportunities are best

Cons

Work life balance is bad

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you value the work-from-home opportunities we provide. We’re committed to continuously improving our practices to ensure that our employees can enjoy both flexibility and a healthy work-life balance.

3.0

Mar 28, 2024

Good

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

It has a good incentive plan

Cons

Politics, No growth Shift timings Management

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find our incentive plan to be beneficial. Regarding politics, we are committed to training our management team to promote fairness and equality throughout the organization. We understand that professional growth is crucial, and we continuously work to provide growth opportunities for our employees. Shift timings are structured to meet our business needs, but we strive to balance operational requirements with employee preferences whenever possible.

Viewing 28 - 30 of 61 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative