Is Firstsource Solutions a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

83% would recommend to a friend

(61 total reviews)

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Ratings by category

4.1

Career opportunities

3.9

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

61 reviews

1.0

Aug 28, 2024

Disappointed Loyal Employee.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not exactly pros, but I respect the time and job at the organisation where I got exposure to lots of opportunities, got to make good friends and overall great memories:)

Cons

The Salary that you get here not even enough for you to survive, the management is there just for the sake of being present in the organisation. Gave 2+years of my time to the organisation but got nothing in return. In-fact they made me quit on a bad note. Disappointed!

Firstsource Solutions Response

Thank you for taking the time to share your detailed feedback about your experience with our organization. We're glad to hear that you found opportunities for personal and professional growth during your time with us, and that you were able to form meaningful relationships with your colleagues. We understand that the salary offered may not have met your needs, While our compensation structure is designed to align with company standards, we are committed to reviewing it to ensure we remain competitive and supportive of our employees' financial needs.

4.0

Jun 24, 2024

Sr CSR

Sr csr

Recommend

CEO approval

Business Outlook

Pros

Good company, good communication skills

Cons

Bad transport facility, bad management

1.0

Jun 22, 2024

Very unprofessional and unethical company

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no pros if you are in a process where there is sanjot.

Cons

It is very unprofessional company and the manager sanjoy mhatre is very unprofessional and he only support the people that are good to him and pay money for his beers and alcohol in sp.

Viewing 25 - 27 of 61 Reviews

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Firstsource Solutions

Firstsource Solutions Sr. Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Disappointed Loyal Employee.

Sr CSR

Very unprofessional and unethical company

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