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Firstsource Solutions

Engaged Employer

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

82% would recommend to a friend

(61 total reviews)
avatar

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

61 reviews
4.0
Nov 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The incentive criteria is amazing.

Cons

Certain amount of targets to achieve and those are manageable too.

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We are delighted to hear your positive feedback on our incentive criteria, finding them manageable and rewarding. We appreciate your recognition of our efforts to create achievable targets. Your suggestion to conduct more programs aligns with our commitment to enhancing the overall employee experience
4.0
Aug 20, 2023
Recommend
CEO approval
Business Outlook

Pros

There's more opportunity for our position growth with the process of IMP (Internal Mobility Program), in which u can apply and get selected for next position.

Cons

Salary Increments are not according to the market standards.

Viewing 31 - 33 of 61 Reviews

Glassdoor has 4,373 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.