Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

1.0

Sep 10, 2023

An abysmal company to work for

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

Decent PTO Weekends off Steady schedule

Cons

Last-minute mandatory overtime (we’re talking maybe an hour’s notice). No work/homelife balance Difficult if you have children especially those in childcare Very little leniency with bad weather causing lateness etc Very low salary with little room for advancement, if any

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We value your input and understand the importance of work-life balance, especially for employees with family responsibilities. We understand that last-minute mandatory overtime can disrupt work-life balance and will continuosly work on better communication and planning to minimize such situations. We're committed to fair compensation and career growth opportunities, which is why we assess our salary structures regularly and aim to create clearer paths for advancement to address concerns like yours.

5.0

Sep 8, 2023

Good company to work for

Human resources business partner hrbp

Recommend

CEO approval

Business Outlook

Pros

Growth opportunity, good management, competitive salary, work culture

Cons

Working hours, office canteen can be much better

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are thrilled to hear about your positive experience in our organization. We understand that working hours play a significant role in work-life balance and we have scheduling practices in place. We are also excited to announce the recent upgrade of our Mumbai cafe and the overall dining area. This enhancement demonstrates our commitment to creating a more comfortable and enjoyable workspace for our employees. We believe that a pleasant dining environment not only contributes to the physical well-being of our team but also fosters a sense of community and togetherness. We look forward to seeing our employees benefit and enjoy these improvements as we continue to invest in creating a better workplace experience.

1.0

Aug 28, 2023

Starts off well, goes bad fast.

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Remote job, you don't have to travel for training. They will mail you your work computer.

Cons

You will only be paid an hourly rate for training and very few projects after you are out of training. This company uses a matrix system to pay their employees, which means you will get paid for what you process. The matrix is not set up to be fair and it is next to impossible for you to make your hourly rate on the matrix. They set their expectations very high and make it impossible for you to make your hourly rate. They will not cover the difference if you are unable to make your hourly rate. You will likely end up making minimum wage after being here over a year.

Viewing 37 - 39 of 205 Reviews

Jobs at Firstsource Solutions

Bilingual Quality Analyst

Account Representative

Patient Financial Advocate

Post Closing Associate

Firstsource Solutions reviews FAQs

Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Career Development"

An abysmal company to work for

Good company to work for

Starts off well, goes bad fast.

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions