Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

3.0

Aug 8, 2023

Ok

Patient financial advocate

Recommend

CEO approval

Business Outlook

Pros

The pay for entry level is ok.

Cons

Throw work on you without proper training.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are committed to improving our training programs to ensure that new hires receive the necessary skills and knowledge to excel in their roles. We understand that the workload can be demanding, and we aim to create a more supportive work environment where employees feel comfortable seeking assistance and guidance when needed. We will work on optimizing work distribution to prevent overburdening employees and ensure a healthier work-life balance.

5.0

Aug 7, 2023

Superstar

Field sales leader (fsl)

Recommend

CEO approval

Business Outlook

Pros

Superb fantastic learn a lot things

Cons

Seniors are very supportive thank u

3.0

Jul 7, 2023

Horrible management

Eligibility specialist

Recommend

CEO approval

Business Outlook

Pros

Met some great coworkers a long the way.

Cons

Biased Management. Not much opportunity for growth

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We take pride in fostering a collaborative culture that encourages open communication, respect, and mutual support among all team members and are happy to hear you experienced it alongside your coworkers. With that, we recognize and appreciate the potential in each employee and strive to eliminate any biases that may hinder professional growth. Embracing diversity, we are firm believers in offering opportunities for growth and advancement, ensuring that each team member can unlock their full potential. We are sorry to hear your concern regarding this and will continue to work with our teams to strengthen a work environment that is exciting and rewarding for all employees.

Viewing 40 - 42 of 205 Reviews

Jobs at Firstsource Solutions

Clinical Denials Specialist

United States

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Customer Service Representative

Client Service Representative

Healthcare Data Entry Specialist

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Ok

Superstar

Horrible management

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