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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      84% would recommend to a friend

      (205 total reviews)
      avatar

      Ritesh Idnani

      91% approve of CEO

      85% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      205 reviews

      Reviews about "Career Development"

      Return to all reviews
      4.0
      Dec 24, 2025

      Great Culture, Work Life Balance and Amazing Growth

      Senior customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment Supportive Management Career Growth Work from home opportunity Friendly colleagues

      Cons

      No Night Shift Allowance Long Working Hours (10 Hours Shift) Low salary

      avatar
      Firstsource Solutions Response
      6mo
      Thank you for taking the time to share your feedback. We’re happy to know that you value the positive work environment, supportive management, career growth opportunities, and flexibility such as work-from-home options. Shift patterns and pay structures are aligned with business and client requirements; however, we continuously review compensation frameworks to ensure fairness and alignment with industry practices.
      1.0
      Oct 3, 2025

      Try at your own risk

      Customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      offers good benefits such as work-from-home opportunities and frequent employee engagement activities. Some boses are kind and considerate ,

      Cons

      Salary offers are not transparent, and the working environment faces many issues, including unprofessional staff behavior and supervisor bias, which can affect fairness and growth. Account incentives are very low and hard to get if account is not stable, No yearly appraisal, some are project base.

      avatar
      Firstsource Solutions Response
      8mo
      Thank you for sharing your feedback. At Firstsource, our compensation structure is designed based on clearly defined internal frameworks and aligned to prevailing market benchmarks. Salary variations may occur depending on factors such as the complexity of the role, skill requirements, and business needs. We value transparency and continuously work towards ensuring that all aspects of our compensation and incentive structures are communicated clearly during the hiring process. Your feedback helps us further strengthen this effort.
      4.0
      Sep 8, 2025

      Chill

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pretty chill company. I feel some job security with room to expand skills and excel within company

      Cons

      First time handling a “point system”. Definitely not a big fan. Also start off pay is pretty low

      avatar
      Firstsource Solutions Response
      9mo
      Thank you for your feedback. We’re glad to hear that you value job security and opportunities to develop skills within the company. We will continue exploring ways to support employees and provide a fair and motivating experience
      Viewing 4 - 6 of 205 Reviews
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      ReviewsFirstsource Solutions reviews

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