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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)
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Ritesh Idnani

98% approve of CEO

98% positive business outlook

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

114 reviews
5.0
Jun 11, 2025

Firstsource experience

Recommend
CEO approval
Business Outlook

Pros

Career opportunity Always understand employees needs Always felt heard. This company always give preference and priority to the employees in terms of promotion and career path.

Cons

I wouldn't say anything in terms of disadvantage. Because I do remember the day I walked into firstsource for interview and this person Kiran Joy was just amazing and responsive in terms of all my interview rounds. Post which the on-boarding transition was just great where had the opportunity to meet our Head of department Karishma and Vivek. Both of them lead by example to all of us and we are always admire the way they work and we feel so motivated. I still look upto them and see myself one day to be in that position. I have always been on top my game, make sure to meet all my stats on a monthly basis and top the floor. My motive is always keep the customer happy when they end the chat and make them feel that we always here to serve. I wouldn't end this note mentioning about my Team leader Judith who has and will be still a great support and mentor in all that I do on a daily basis. Supports me to grow in this industry and we have all the exposure to learn new skills to floor walk and support the new batches and improve our skill set. She's just amazing and love to work along in the same team and my fellow team members are just amazing we always sit together and learn from each other. And my trainer Asim who is down to earth person and who always helps me out in all process clarification and make sure he sit next to us and help us understand He's been a great trainer and mentor and always support me in terms of personal growth. I love this place and would like to see myself in a good position in days to come.

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Firstsource Solutions Response
1y
Thank you so much for your heartfelt and inspiring feedback! It’s truly rewarding to hear how positively your journey at Firstsource has shaped your personal and professional growth. We’re especially happy to know that you’ve consistently felt heard, supported, and valued — this reflects the kind of employee-centric culture we strive to uphold. Your appreciation for leaders like Kiran Joy, Karishma, Vivek, Judith, and Asim speaks volumes about the strong mentorship and collaborative spirit within your team. We're excited to see where your journey takes you and are confident, you'll continue to grow and inspire others along the way.
4.0
May 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Glad to work in a reputed organization and working for standard process. Getting recognized by leadership for consistent performance and winning trust from Onshore leadership. Adding value towards team and process.

Cons

For the time being, no.

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Firstsource Solutions Response
1y
Thank you for your positive feedback! We’re delighted to hear that you feel proud to work in a reputed organization and are being recognized for your consistent performance. It’s especially rewarding to know that your contributions are valued by both the team and onshore leadership. Employees like you, who bring dedication and impact to the process, are what drive our continued success. Keep up the great work and thank you for being a valuable part of the team!
5.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Working at first source has been an enriching experience filled with growth, collaboration, and opportunities. The company fosters a positive work culture where employees are valued, supported, and encouraged to bring innovative ideas to the table. Leadership is approachable and committed to making meaningful improvements, ensuring a healthy balance between productivity and employee well-being.

Cons

I haven't seen any cons for this company, it's a nice place to work.

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Firstsource Solutions Response
1y
Thank you for sharing such thoughtful feedback! It’s wonderful to hear that your experience has been enriching and that the company’s positive culture, supportive leadership, and emphasis on innovation and well-being have made a meaningful impact on your journey.
Viewing 67 - 69 of 114 Reviews

Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.