Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 114 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by category

4.5

Career opportunities

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Work/Life balance

4.4

Senior management

4.3

Compensation and benefits

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

114 reviews

5.0

May 8, 2025

Next-Level Work Environment

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource Limited provides ample opportunities for learning and professional growth The management was approachable and maintained clear communication and office at Navalur is well-maintained with good facilities. Great culture and overall amazing place to work and reflecting satisfaction with company culture and job security.

Cons

one way cabs Night Shifts incentive plans

Firstsource Solutions Response

Thank you for your valuable feedback! We’re glad to hear that you appreciate the learning opportunities, approachable management, and positive work culture at our Navalur office. We acknowledge your points regarding one-way cabs, night shifts, and incentive plans, which are shaped by business requirements.

4.0

May 8, 2025

Supportive work culture

Senior associate

Recommend

CEO approval

Business Outlook

Pros

The work culture at Firstsource is genuinely supportive, and managers are generally approachable and willing to guide. There’s a strong emphasis on teamwork, and the environment feels stable. The company provides opportunities to learn new skills and work with well-known clients. Internal movements are possible if you're proactive, and HR policies are fairly transparent.

Cons

While the work environment is positive, compensation and yearly appraisals could be more competitive. Some processes are rigid and slow to change. Growth opportunities vary by team and business vertical, so progress can feel inconsistent.

Firstsource Solutions Response

Thank you for your thoughtful feedback! We’re glad to hear that the supportive work culture, approachable management, and learning opportunities have made a positive impact. We recognize the concerns around compensation competitiveness, appraisal pace, and variability in growth opportunities across teams

4.0

May 8, 2025

Great place to career growth

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource Limited offers a solid platform for professional development. The company provides a supportive environment, with approachable leadership and a culture that encourages continuous learning. Opportunities for internal movement and upskilling are readily available, and high performers are often recognized and rewarded, especially for those starting their careers.

Cons

Compensation could be more competitive compared to industry standards. In some departments, growth may feel slower due to limited openings at higher levels. Processes can sometimes be a bit rigid, but this is improving.

Firstsource Solutions Response

Thank you for the insightful feedback! It’s great to hear that the company provides a strong foundation for professional growth with supportive leadership and a culture that values learning and recognition. Compensation could be more competitive compared to industry standards — however, salaries are aligned with company policies and standards. Growth opportunities in some departments may feel limited due to fewer openings at higher levels. We agree that enhancing transparency around career progression paths is essential for boosting employee motivation and ensuring long-term retention.

Viewing 70 - 72 of 114 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II

Remote

View job

Clinical Denials Specialist

Systems Integration Developer

United States

View job

Post Closing Associate

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sr. Associate reviews

Firstsource Solutions

Firstsource Solutions Senior Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Next-Level Work Environment

Supportive work culture

Great place to career growth

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions