Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (147) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

4.0

Apr 23, 2022

Good pay, WFH

Tcc agent

Recommend

CEO approval

Business Outlook

Pros

They supply the hardware & training

Cons

Office building is unkempt & needs upgrading

Firstsource Solutions Response

Thank you for writing in. We're happy to know that you are satisfied with the compensation, training, and WFH flexibilities provided by Firstsource. Our commitment is driven by our 'Employee First' culture, and enabling Firstsourcers to perform their best matters most to us. Our people are at the center of everything we do, and giving them contemporary workplace conditions is a priority for us. If you have any suggestions on enhancing the workplace experience, please write to your HR Manager. We wish you the best for a long and fruitful career with Firstsource.

2.0

Apr 15, 2022

Very unorganized

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work and not much micromanaging

Cons

Bad training, Communication is worse and the pay for the work is not enough.

Firstsource Solutions Response

Thanks for your review. We're sorry to hear you felt the training and communication you received wasn’t sufficient to set you up for the job – I do hope you raised this with your Team Leader so they could offer you additional support. In addition to your basic salary we offer a number of perks, benefits and incentive schemes – We're sorry if you weren’t aware of these whilst you were with us. Good luck in your future career.

5.0

Apr 4, 2022

“Firstsource Solutions is an extremely fast-growing company and a wonderful place to work!

Senior analyst - underwriting

Recommend

CEO approval

Business Outlook

Pros

The Management truly cares about each individual, welcomes creativity, and leads by example. The culture at Firstsource is the best I've ever worked for and everyone is authentic and loves what they do. Training processes are great and really help people to feel comfortable in each position. The managers are always willing to help and will take time out of their day to dedicate helping you if needed. Because Firstsource is growing so rapidly, there are some changes that happen fairly frequently, which can be stressful at times, but overall i would really recommend people to work with Firstsource to make a difference in their work life” Pro's: Positive & Transparent work culture. Friendly Environment. Better Opportunities for Professional Growth. Learning & Development. Excellent Rewards and Recognition to motivate employee's. Company understands work-Life Balance and respects that.

Cons

The Appraisal & Compensation should be scaled up as I see this is the only factor for a drawback at Firstsource. "Appraisal's/Compensation's are the factors that Motivate employees and boost their output"

Firstsource Solutions Response

Thank you for taking the time to share your experience, and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Meritocracy is one of the hallmarks of our people-centric culture – The commitment and performance of our employees never go unnoticed and is appreciated and rewarded. However, we are taking your feedback and will address the areas we missed in delivering a great experience to you. All the best for a long and happy career with us.

Viewing 73 - 75 of 205 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Patient Advocate Specialist

Patient Financial Recovery Specialist

United States

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Ratings by category

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Reviews about "Career Development"

Good pay, WFH

Very unorganized

“Firstsource Solutions is an extremely fast-growing company and a wonderful place to work!

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