Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 114 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by category

4.5

Career opportunities

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Work/Life balance

4.4

Senior management

4.3

Compensation and benefits

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

114 reviews

5.0

Apr 13, 2025

Great workplace with growth opportunities

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Supportive management, great work-life balance, learning opportunities, friendly team, and a positive work environment.

Cons

Difficulty in occasional long working hours,

Firstsource Solutions Response

Thank you for sharing your feedback! We're happy to hear that you’ve had a positive experience with our management, team culture, and learning environment. We understand that occasional long working hours can be challenging and are continuously working on optimizing workload distribution to support better balance. Your input helps us grow—thank you for being a valued part of the team!

5.0

Apr 13, 2025

Time Worth Spent

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource Solutions an incredibly rewarding two-year journey. Over this time, I’ve had the privilege to grow both personally and professionally, and I deeply appreciate the trust and opportunities the organization has given me. The recent responsibilities entrusted to me have been both challenging and motivating, and I’m truly thankful for the confidence that upper management has shown in my abilities. The mentorship and support I’ve received from leadership. Your guidance has not only helped me navigate new challenges with clarity, but also strengthened my confidence to take initiative and aim higher. The commitment to nurturing talent makes this company a truly empowering place to work. I’m excited and proud to be part of this journey with Firstsource Solutions.

Cons

Transport & Commute – Minor Drawback While the company does offer a two-way transport facility to accommodate shift timings—a definite plus—the commute can sometimes be a bit of a challenge. As someone working in Bengaluru, this is a fairly common experience. You might end up spending an extra 1–2 hours on the road, or arrive at the office an hour early, leaving you to figure out how to make productive use of that time. It’s not a major issue, but something worth noting for those who value a tightly optimized daily schedule.

Firstsource Solutions Response

Thank you for sharing your heartfelt feedback! We’re thrilled to hear about your incredible two-year journey and the personal and professional growth you've experienced with us. It’s truly encouraging to know that the responsibilities entrusted to you have been both challenging and motivating—and that you feel supported by leadership and empowered to take initiative. At Firstsource, we are committed to nurturing talent, building strong mentorship channels, and providing meaningful growth opportunities. Your words reaffirm that we are on the right path. We appreciate your continued contributions and are excited to see all that you’ll accomplish moving forward. Let’s continue growing together!

5.0

Apr 10, 2025

Experience overall

Senior associate

Recommend

CEO approval

Business Outlook

Pros

•Best career growth •Freedom in office culture •Learning in every corner which never over flows in growth/position/recognition • Boundaries limit is not • Established Reputation • Diverse Range of Services • Experienced Professionals • Innovative Solutions • Customer-Centric Approach • Commitment to Quality

Cons

Cons are based on general industry trends and may not be specific to First Source Company

Firstsource Solutions Response

Thank you for your thoughtful feedback! We're thrilled to know that you've experienced strong career growth, a supportive culture, and continuous learning at every step. Your appreciation of our customer-centric approach, innovation, and commitment to quality truly reflects what we strive for. It's also great to hear that you value the freedom, recognition, and the dynamic work environment we aim to foster. Feedback like yours keeps us motivated to continue building a workplace where every employee can thrive.

Viewing 73 - 75 of 114 Reviews

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