Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 128 reviews)); "Flexible working and work from home." ((in 102 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

1.0

Apr 14, 2019

Steer clear, beware, run!

Claims

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule is about it...

Cons

Management, training, compensation, health benefits, environment, communication, software etc x1000

2.0

Jan 3, 2019

Eligibility Supervisor- Florida

Eligibility supervisor

Recommend

CEO approval

Business Outlook

Pros

Potential is present to obtain experience that could be of great asset

Cons

Patient care is secondary to the bottom dollar. Taking time off is difficult and discouraged. Training is minimal. Overworked and underpaid Poor communication on all levels

Firstsource Solutions Response

Thanks for your feedback. People Centricity is one of our core values and building a healthy work environment for all Firstsourcers is a priority. It is a matter of concern for us to know about your experience. We would like to understand this in detail so we can work on this feedback. Do share your contact number with us so we can connect with you

2.0

Dec 17, 2018

Customer service representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay food was provided occasionally

Cons

Poor management lack of training

Firstsource Solutions Response

Thanks for writing in. We are sorry to know about your experience and would like to take corrective action. Do share your contact details with us so we can discuss this in detail. Alternatively, you can also speak to your HR SPOCs and they will surely help you.

Viewing 112 - 114 of 205 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Healthcare Collections Specialist

Remote

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Patient Advocate Specialist

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Firstsource Solutions

Firstsource Solutions reviews

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Reviews about "Career Development"

Steer clear, beware, run!

Eligibility Supervisor- Florida

Customer service representative

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