Is Firstsource Solutions a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

83% would recommend to a friend

(61 total reviews)

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

61 reviews

5.0

Sep 29, 2025

Excellent Work Environment

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

People centric and an excellent place to work

Cons

There is Nothing in particular

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you find the organization people-centric and an excellent place to work. We appreciate your recognition and will continue our efforts to maintain a positive and supportive work environment.

2.0

Sep 17, 2025

Review

Sr csr

Recommend

CEO approval

Business Outlook

Pros

Good infrastructure and work ambience Nothing apart from this.

Cons

Salary is low as compared to the market standards Lots of politics and only certain type of people gets promoted and rewarded. Managers are so horrible. No humanity towards people you will be treated like labourers

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the infrastructure and work environment. We also note your concerns regarding compensation, promotions, and management practices. We encourage open discussions with HR to address these issues, and your input will be shared with the relevant teams to help improve leadership practices, reduce attrition, and maintain a positive workplace culture.

5.0

Jul 25, 2025

About my company

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job security is a top notch factor. Incentives & salary are pretty impressive . Internal job postings are good for career growth

Cons

Doesn't have any real concerns

Firstsource Solutions Response

11mo

Thank you for sharing your feedback! It’s great to know that you value the strong job security, competitive incentives, and salary structure, along with the opportunities provided through internal job postings for career growth. We appreciate your positive review and are glad to hear there are no major concerns from your end.

Viewing 10 - 12 of 61 Reviews

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