Is Firstsource Solutions a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 96 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

83% would recommend to a friend

(61 total reviews)

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (61 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

61 reviews

4.0

Jul 24, 2025

Good company for freshers who wants to work in customer support

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Office infrastructure, neatness, clean and good office Decorum.

Cons

no two way cab facility or free food from canteen

Firstsource Solutions Response

11mo

Thank you for sharing your feedback. It’s great to hear that you appreciate the office infrastructure, cleanliness, and overall decorum, as these are key aspects of creating a positive work environment. Your concern about the lack of a two-way cab facility or free food from the canteen, these are managed as per business requirements. We encourage you to have an open conversation with your HR or manager to discuss your concerns further.

5.0

Jul 10, 2025

Supportive work environment with growth

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

The manager and team here are incredibly supportive, always willing to help and guide whenever needed. The positive environment makes it easier to handle daily challenges. The HR team is a real game changer they are approachable, proactive, and truly care about employee well-being, which sets this company apart from others.

Cons

If you complete your work on time and meet expectations, there are practically no cons to worry about. However, if deadlines are missed or tasks are left incomplete, then challenges and consequences come into play.

1.0

May 19, 2025

Managment of comcast is worst

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job security is there they will never remove you insted transfer

Cons

Fake promises done we were working in the chat department which got rammed down so they ask to work for same process in voice condition was that we will get 10k extra insentive as we were transfree from chat to voice and was said after 3 month we will have hr discussion and will give the same on paper as per performance but after 3 months they didnt give us any thing onpaper and told we are over staff so we will decrease that extra incentive from 10k to 5k and you will get onpaper salary in july ssly managment is fukcd up they dont have any humanity

Firstsource Solutions Response

1y

Thank you for your honest feedback. We understand your concerns regarding the incentive changes after the transition from chat to voice and the lack of clear communication about the adjustments. We sincerely apologize for any confusion or frustration caused by this situation. We encourage you to have an open discussion with HR or your management team so that your concerns can be addressed directly and any misunderstandings clarified.

Viewing 13 - 15 of 61 Reviews

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