Is Firstsource Solutions a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 96 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

83% would recommend to a friend

(61 total reviews)

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Ratings by category

4.1

Career opportunities

3.9

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

5.0

Apr 30, 2026

An innovative company dedicated to exceptional customer service, fostering growth and delivering high-quality,

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

GREAT PLACE TO WORK Innovative Solutions Supportive Work Environment Quality and Reliability Growth-Oriented

Cons

No such cons are there.

Firstsource Solutions Response

2mo

Thank you for sharing such positive feedback. It’s great to hear that you consider this a great place to work and appreciate the innovative solutions and supportive environment. Your recognition of the organization’s focus on quality, reliability, and growth truly reflects the strong foundation and values being upheld. We’re especially glad to know that you see it as a growth-oriented workplace with no notable concerns.

5.0

Apr 17, 2026

Best

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Best place to work at Firstsource.

Cons

They have a good environment

3.0

Jan 20, 2026

Decent Company. Worst Management.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy Onboarding. Advance Salary. Cab Facility (Deductible) Good for Freshers That's it.

Cons

Very Toxic. Very lenient. Playing favourites. Less salary for the work load. That's it.

Firstsource Solutions Response

5mo

Thank you for taking the time to share your feedback. We’re glad to know you found the onboarding process smooth and appreciated facilities like advance salary and transportation support. We’re sorry to hear about your concerns regarding workplace culture, favoritism, and compensation.We encourage you to have an open conversation with your HR team so we can better understand your concerns and work toward resolving them.

Viewing 4 - 6 of 61 Reviews

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Firstsource Solutions Sr. Customer Service Representative reviews

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An innovative company dedicated to exceptional customer service, fostering growth and delivering high-quality,

Best

Decent Company. Worst Management.

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