Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 188 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

84% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

84% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Senior management

3.8

Compensation and benefits

3.6

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

188 reviews

1.0

Nov 23, 2021

Awful

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good support from other employees.

Cons

Awful support from CEL’s. Absence management process is a joke. Expect 1000% effort for minimum wage. Awful IT team who leave you waiting days for a reply. Don’t care about their staff as people, only numbers. Lost a lot of amazing CEL’s and Team Leads due to treating them like crap. Gave promotions to people who didn’t deserve it.

Firstsource Solutions Response

Thank you for your review. We’re sorry to hear your time with us was not reflective of our culture. We strive to provide a supportive and people focussed environment to allow our employees to thrive in their career. We’re sorry you didn’t experience this and hope you took the opportunity to raise this with your HR team whilst you were still with us. If not, we invite you to write to your local HR manager to share your experience and put forward and views or suggestions you might have.

5.0

Nov 13, 2021

Nice

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nice team Supportive HR Fun to work Nice HR Great company

Cons

No cons because first source is great company None... No cons because first source is good company None none No cons because first source is nice company

Firstsource Solutions Response

Thanks for the positive review. This is an exciting time at Firstsource, and our leadership team believes in motivating, encouraging, and empowering Firstsourcers. It is encouraging to know you recommend us as an employer. We're happy to hear that you appreciate the culture at Firstsource. Providing a positive work culture to our employees is one of our key focus areas and we are always striving to make it better.

5.0

Nov 12, 2021

It was a amazing time there , got to know alot abt the company.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good working environment to work with .

Cons

As a fresher it would be difficult to handle things at first ,But would try to do our best

Firstsource Solutions Response

Thanks for writing in. It is encouraging to know you recommend us as an employer. The leadership team is strongly focused on supporting employee goals for an enriching career at Firstsource. We are committed to each Firstsourcer having a clear understanding of their role within their immediate team, business area and the broader organization. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it.

Viewing 118 - 120 of 188 Reviews

Jobs at Firstsource Solutions

Mail Room-In-office - Louisville KY

Customer Service Representative

Customer Service Representative

Customer Service Representative

Team Lead - Revenue Cycle

United States

View job

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Customer Service Associate (CSA) reviews

Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Awful

Nice

It was a amazing time there , got to know alot abt the company.

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions