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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

84% would recommend to a friend

(188 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

188 reviews
4.0
Nov 12, 2021
Recommend
CEO approval
Business Outlook

Pros

The working environment is good

Cons

Nothing to mention in corn

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Firstsource Solutions Response
4y
Thanks for sharing your experience and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it.
5.0
Nov 12, 2021
Recommend
CEO approval
Business Outlook

Pros

The management is good to work with and the environment is nice to work in.

Cons

No cons to mention about the company

avatar
Firstsource Solutions Response
4y
Thanks for taking the time to write a thoughtful review. This is an exciting time at Firstsource, and our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their short-term and long-term goals. Providing a positive work culture to our employees is one of our key focus areas and we are always striving to make it better.
2.0
Nov 8, 2021

Just Ok

Recommend
CEO approval
Business Outlook

Pros

For covid reason, only for joining that company

Cons

Worst behavior of Experience people

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Firstsource Solutions Response
4y
Thanks for your feedback. We would like to assure you that we are committed to improve employee experience . There are various communication forums to seek feedback from employees . We urge you to make use of them . Alternatively, you can also contact your HR Manager to share details.
Viewing 121 - 123 of 188 Reviews

Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.