Firstsource Solutions Sr. Customer Service Representative reviews

Thank you for your feedback. We're pleased to hear that you appreciate the laid-back atmosphere, and the guidance provided—we continuously work to cultivate a collaborative environment where all employees can feel supported and valued. We hear your concerns regarding how management addresses behavioral issues. Accountability is important and so is ensuring fair and transparent processes. This is why we actively implement performance improvement plans and corrective action procedures for employees to address concerns constructively and proactively. Although we cannot disclose details of each case outside of the affected employees, we appreciate any concerns surrounding this process as they are valuable when evaluating our working models. We appreciate your contribution and encourage you to connect with your supervisor or HR if you have suggestions for improvement. Thank you again for taking the time to leave us your review.

Thank you for your feedback! We’re glad to hear you appreciate the flexible work hours and supportive team environment. Regarding night shifts , we understand it may not suit everyone. While such shifts are aligned with business needs,