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Firstsource Solutions

Engaged Employer

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

83% would recommend to a friend

(61 total reviews)
avatar

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

61 reviews
3.0
Mar 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Not available Not available Not available

Cons

salary rotational shift work life balance

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Firstsource Solutions Response
1y
Thank you for sharing your feedback. We follow company standards for compensation and continuously review our structures to remain competitive. Rotational shifts are in place to meet business requirements, but we strive to ensure fair scheduling and provide support to help employees maintain a good work-life balance
5.0
Feb 25, 2025

Csr

Recommend
CEO approval
Business Outlook

Pros

Best company to work amazing work atmosphere

Cons

No cons all are good

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Firstsource Solutions Response
1y
Thank you for your fantastic feedback! We're thrilled to hear that you find Firstsource the best company to work for and appreciate the amazing work atmosphere.
3.0
Dec 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Nothing is there to say positive

Cons

No carrier development in this company

avatar
Firstsource Solutions Response
1y
Thank you for your feedback, we truly value all feedback, even when it's critical, as it helps us improve and better serve our employees. Career development is a crucial part of any employee's journey, and we apologize that your experience did not meet your expectations in this area. We are committed to creating opportunities for growth, skill enhancement, and internal mobility for all team members.
Viewing 19 - 21 of 61 Reviews

Glassdoor has 4,373 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.