Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior CSA (73) , Senior Analyst (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

4.0

Feb 25, 2026

Great team and support, room for improvement in work-life balance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fantastic team culture – colleagues are collaborative, positive, and always willing to help. Supportive management – leaders are approachable and provide consistent guidance. Great learning opportunities – there are plenty of chances to grow through continuous feedback and improvement. Strong training programs – the company invests in employee development with well‑structured training that helps you succeed in your role. Ideal for career starters – a great place for those beginning their journey in customer service, offering a solid foundation and real-world experience.

Cons

Workload can be overwhelming during peak, High pressure to meet tight performance metrics, which can sometimes feel challenging to balance with quality.

Firstsource Solutions Response

3mo

Thank you for taking the time to share your detailed feedback about your experience with Firstsource. We’re pleased to hear that you value the collaborative team culture, supportive leadership, and the learning and development opportunities available. It’s great to know that the training programs and guidance from leaders have helped create a positive environment, especially for those starting their careers.

5.0

Feb 23, 2026

Survey

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Working at Firstsource has been a truly enriching experience, as the company provides a supportive environment that values growth, innovation, and collaboration. The leadership is approachable and encourages employees to take ownership, while the culture of “We Make It Happen” inspires us to deliver meaningful results for clients across industries. Opportunities for learning and career progression are abundant, and recognition programs ensure that hard work never goes unnoticed. With its global presence and focus on digital transformation, Firstsource not only helps employees build strong professional skills but also fosters pride in being part of a company that makes a real impact worldwide.

Cons

I don't have any concern

Firstsource Solutions Response

3mo

Thank you for sharing such a thoughtful and positive reflection on your experience with Firstsource. We’re delighted to hear that you value the supportive environment, collaborative culture, and the opportunities for learning and career growth within the organization. It’s encouraging to know that the leadership support and the spirit of “We Make It Happen” have contributed to your professional journey.

5.0

Feb 23, 2026

Survey

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I would like to share my sincere appreciation for Firstsource Solutions, a company that truly exemplifies excellence in both culture and performance. Firstsource creates an environment where employees feel supported, valued, and motivated to grow. The organization’s strong commitment to learning, development, and continuous improvement reflects its forward‑thinking approach and dedication to empowering its workforce.

Cons

I don't have any feedback

Firstsource Solutions Response

3mo

Thank you for sharing your sincere appreciation and positive feedback about your experience with Firstsource. We’re delighted to hear that you value the supportive culture and the environment that encourages employees to grow and succeed. It’s encouraging to know that our focus on learning, development, and continuous improvement has contributed positively to your experience.

Viewing 19 - 21 of 380 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Customer Service (CSR) reviews

Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great team and support, room for improvement in work-life balance

Survey

Survey

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions