Feb 7, 2026
Firstsource Solutions Customer Service (CSR) reviews
58% would recommend to a friend
Ritesh Idnani
70% approve of CEO
61% positive business outlook
Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).
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Reviews by job title
380 reviews
Feb 5, 2026
Firstsource Solutions Response
4moThank you for your feedback. Please note that remote work availability is aligned with business requirements and client needs.Evolving responsibilities are often driven by dynamic business needs; however, we aim to ensure employees are adequately supported during such transitions.
We encourage you to please connect with your HR POC to discuss your specific concerns so they can be reviewed and addressed appropriately.
Feb 3, 2026
Firstsource Solutions Response
4moThank you for sharing your feedback. We’re sorry to hear that your time with us hasn’t met expectations. At Firstsource, our people are our success, and everyone should feel respected, listened to, and supported day to day. If you’d be open to it, we’d also encourage you to raise your concerns directly through your manager or HR so they can be addressed properly.